Policy & Billing Support Specialist

Ultipro; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Ridgeland, Mississippi, is seeking a customer service professional to handle quotes, payments, and problem resolution. The role emphasizes ownership of issues, high-quality service via phone, email, and chat, and accurate logging of interactions to maintain a detailed history.

The position requires high school or better, INS designations, and a P&C license within 45 days of hire. Prior customer service experience (2–5 years) is preferred, with a strong emphasis on teamwork and

Qualifications

• 2-5 years previous customer service experience.
• P&C license required within 45 days of hire for multiple states.
• 2 INS designations from IIA must be obtained within 1 year.

Responsibilities

• Handle quotes, payment processing, and issue resolution; take ownership and drive to satisfactory conclusions.
• Provide quality customer service via phone, email, and chat; log all interactions for detailed history.
• Assist in training new team members and process transactions across multiple lines of business.
• Demonstrate strong interpersonal and teamwork skills on an ongoing basis.
• Adhere to regular and predictable attendance; perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Multichannel support

Education

High school diploma

INS designation

Job description

Ultipro in Ridgeland, Mississippi, is seeking a customer service professional to handle quotes, payments, and problem resolution. The role emphasizes ownership of issues, high-quality service via phone, email, and chat, and accurate logging of interactions to maintain a detailed history.

The position requires high school or better, INS designations, and a P&C license within 45 days of hire. Prior customer service experience (2–5 years) is preferred, with a strong emphasis on teamwork and