Insurance Claims & Customer Care Specialist

Ultipro; Floyds Knobs (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Benefits eligibility within 30 days of

Monday–Friday schedule

Job summary

Ultipro on-site in Indiana is seeking an Individual Contributor to support customers via phone and walk-ins. You will assist with claims paperwork and provide proof of insurance documents as requested by clients, with additional duties assigned by management.

Ideal candidates have a high school diploma or GED, 1 year of customer service experience, and an insurance license or the ability to obtain it within 2 years.

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience.
• Property & Casualty insurance license required or ability to obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Team oriented with work/life balance expectations.
• Paid vacation/sick leave and 401(k) with match.
• Full-time with Monday–Friday schedule.
• Potential for a yearly bonus up to 20% of salary.
• Contests and incentives.
• Benefits eligibility within 30 days of employment.
• Negotiable pay based on experience.
• Collaborate in a team environment.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Assists with claims paperwork requested by claim representatives.
• Provides proof of insurance documents requested by clients.
• Performs any additional duties assigned by management.

Skills

Time management

Problem solving

Attention to detail

Team collaboration

Customer service

Education

High School diploma or GED

Tools

Microsoft Suite

Job description

Ultipro on-site in Indiana is seeking an Individual Contributor to support customers via phone and walk-ins. You will assist with claims paperwork and provide proof of insurance documents as requested by clients, with additional duties assigned by management.

Ideal candidates have a high school diploma or GED, 1 year of customer service experience, and an insurance license or the ability to obtain it within 2 years.