Insurance Customer Care Specialist

Ultipro; New Albany (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Bonus up to 20% of salary

Contests and incentives

Benefits eligibility within 30 days

Job summary

Ultipro in New Albany, IN, is seeking a customer service specialist to handle incoming calls, assist walk-in clients, and manage claims documentation. The role emphasizes accuracy, communication, and teamwork in a full-time, Monday–Friday setup.

Candidates should have a high school diploma or GED, 1 year of customer service experience, and a license for Property & Casualty insurance (or the ability to obtain within 2 years). Benefits and a potential bonus are offered.

Qualifications

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Office.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Microsoft Suite

Time management

Problem solving

Attention to detail

Team collaboration

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Ultipro in New Albany, IN, is seeking a customer service specialist to handle incoming calls, assist walk-in clients, and manage claims documentation. The role emphasizes accuracy, communication, and teamwork in a full-time, Monday–Friday setup.

Candidates should have a high school diploma or GED, 1 year of customer service experience, and a license for Property & Casualty insurance (or the ability to obtain within 2 years). Benefits and a potential bonus are offered.