Police Telecommunicator

The University of Texas at Dallas

Richardson (TX)

On-site

USD 40,000 - 50,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

BCBS PPO Medical insurance – 100% paid for full-time employees

PPO and DHMO Dental Insurance

Vision Insurance

Long and short-term disability

Paid time off

Paid Holidays

Paid Winter Break

Job summary

The University of Texas at Dallas is seeking a Police Telecommunicator to enhance campus safety by managing emergency and non-emergency calls. The role involves using a Computer-Aided Dispatch system for efficient service delivery while maintaining effective communication in a high-pressure environment.

Qualified applicants should have a high school diploma and experience in customer service, with preference given to those holding a TCOLE Telecommunications Operator license. The position offers competitive benefits and requires rotating shifts.

Qualifications

One year of experience in customer service or related field.
Ability to maintain security of critical infrastructure.
Experience in public safety or emergency communications field preferred.

Responsibilities

Answer emergency and non-emergency calls for service.
Dispatch field personnel based on service requests.
Monitor and operate communication systems during emergencies.

Skills

Emergency communication skills

Customer service experience

Basic TCOLE Telecommunications Operator license

Education

High school diploma or equivalent

Associate’s degree in Criminal Justice

Job description

Pay Basis

Monthly

Position Status

Regular full-time

Location

Position End Date (if temporary)

Posting Open Date

06/17/2026

Posting Close Date

Open Until Filled

Yes

Desired Start Date

Job Summary

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and nonemergency telephone calls from the public. Enters information into a Computer-Aided Dispatch ( CAD ) system and processes non-emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire, and emergency medical services. Monitors public safety units in the field. Retrieves computer data for emergency response personnel within the service area. The Police Telecommunicator may provide alarm and closed-circuit television monitoring services while performing multiple tasks concurrently in a fast-paced environment, maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Minimum Education and Experience

High school diploma or equivalent.
One year experience in customer service or related field.
Basic Texas Commission on Law Enforcement ( TCOLE ) Telecommunications Operator license or is qualified to acquire a basic license.

Preferred Education and Experience

Associate’s degree or thirty credit hours in Criminal Justice or related field.
One year experience in a public safety or emergency communications field.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.
Dispatches field personnel according to need and priority of the request for service.
Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.
Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
Uses a computer aided dispatch system to enter, research and retrieve information.
Monitor closed circuit television, security, fire and radiological related alarm systems.
React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
Must be able to follow oral and written instructions.
Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies.
Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.
Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
Other duties as assigned.

Physical Demands and Working Conditions

Must be able to perform extensive standing, driving, walking, climbing; to lift up to 50lbs. regularly.
Must be able to push/pull, stoop, kneel, grasping ,talking, hearing, eye/hand/foot coordination.

Additional Information

A remote work schedule is not available for this position.

*This position is assigned to a rotating shift.*

Is safety a top priority for you? Are you able to actively listen and effectively communicate with individuals during an emergency? This may be the job for you! Apply now.

Scheduling and Assignment

Will be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to on-call reporting and shift changes during various types of unusual occurrences and emergencies.
This position requires working in an enclosed, secure communications environment.
Applicants must successfully complete a Public-Safety Telecommunication ( PST ) pre‑employment test administered by the Police Department.
This position is classified as security‑sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

Internal Training
BCBS PPO Medical insurance – 100% paid for full‑time employees
PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
Vision Insurance
Long and short-term disability
TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
Voluntary Retirement Plan Options – additional savings opportunities with Tax‑Sheltered Annuity Plans and Deferred Compensation Plans
Paid time off
Paid Holidays
Paid Winter Break
Fertility Benefits

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Special Instructions Summary

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Have you ever taken money from any place where you have worked, or currently work, without direct permission from a person in authority?
- Yes
- No
* Have you ever submitted a falsified expense report?
- Yes
- No
* Have you ever illegally possessed, transported, manufactured or sold a firearm?
- Yes
- No
* Have you ever stolen from an employer?
- Yes
- No
* Have you ever submitted an untruthful statement in order to obtain employment?
- Yes
- No
* Have you ever submitted an untruthful statement on a legal or government document?
- Yes
- No
* Have you ever taken any illegal drugs at a workplace or while performing a job function?
- Yes
- No
* Have you used marijuana in any form in the last three years?
- Yes
- No
* Have you used Hashish in any form?
- Yes
- No
* Have you used Speed or Methamphetamines in any form?
- Yes
- No
* Have you used Heroin in any form?
- Yes
- No
* Have you used “GHB” in any form?
- Yes
- No
* Have you used Cocaine in any form?
- Yes
- No
* Have you used “LSD” or “DMT” in any form?
- Yes
- No
* Have you used “X.T.C.” in any form?
- Yes
- No
* Have you ever been involved or assisted anyone in the smuggling of an illegal drug or substance into this country?
- Yes
- No
* Have you ever bought anything you knew was stolen?
- Yes
- No
* Have you ever sold or pawned anything you knew was stolen?
- Yes
- No
* Have you ever had a security clearance by the government revoked?
- Yes
- No
* Have you ever knowingly violated a government security clearance?
- Yes
- No
* Have you ever sold or attempted to sell government information or classified information?
- Yes
- No
* Have you ever been convicted of an act of domestic violence (family violence)?
- Yes
- No
* How many traffic citations have you received within the last 3 years?
- 0
- 1
- 2
- 3
- 4
- 5 or more
* Have you been arrested or charged with a crime by law enforcement other than a traffic citation?
- Yes
- No
* Have you ever been placed on court‑ordered probation or parole?
- Yes
- No