Emergency Communications Officer

City of Irving

Irving (TX)

On-site

USD 39,000 - 54,000

Full time

6 hours ago

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Job summary

The City of Irving is seeking a Telecommunicator to handle 911 calls, coordinate emergency responses, and manage dispatch operations. This role requires the ability to cover varied shifts including nights, weekends, and holidays as part of a 24/7 operation, with responsibilities across multiple city departments.

Applicants should have a high school diploma and two years of relevant experience, with preferred knowledge of CAD/911 systems and a Texas TCOLE certification.

Qualifications

Requires high school diploma or equivalent and two years relevant experience.
Experience with Computer Aided Dispatch, 911 or similar police-related systems preferred.
Must obtain TCOLE telecommunications proficiency certificate and state licensure within specified timeframe.

Responsibilities

Receive and handle emergency service calls and determine nature and location.
Monitor status of up to 50+ emergency response units during shift.
Operate radio, telephone, and dispatch consoles; enter and retrieve data in systems.

Skills

Emergency Dispatch

Public Safety

CJIS Access

Education

High School Diploma

Tools

Computer Aided Dispatch

911 Systems

Emergency Tracking Systems

Job description

Job Posting

THIS POSITION IS OPEN UNTIL FILLED AND MAY CLOSE WITHOUT NOTICE NOW OFFERING LATERAL HIRE OPPORTUNITY AND ADDITIONAL PAY FOR TCOLE CERTIFICATION!

Duties include receiving and handling emergency service calls from the public, which includes determining the nature and location of the emergency and ensuring proper radio frequencies for dispatch of emergency units; maintaining awareness of the location and status of up to or exceeding 50 emergency response units throughout the shift; operating computer systems and consoles, including telephone, radio, and emergency tracking systems; entering, updating, and retrieving information from computer systems, including data on wanted persons, stolen property, vehicle registration, and stolen vehicles; preparing incident reports using the automated reporting system; answering non-emergency calls; coordinating emergency and non-emergence responses with other city departments and law enforcement agencies; handling after-hour service calls for emergency situations for departments including Animal Control, Water Utilities, Traffic and Transportation / Streets and Victim Services; and performing other duties as assigned. Duties require being able to work an eight or 12 hour shift covering a 24-hour period, and schedule will include weekends and some holidays. Must have a high school diploma or equivalent and two years relevant experience; Computer Aided Dispatch, 911 or similar police-related experience preferred. If and when requested, must take and pass an assessment on Critical Personnel Selection Software. Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure. Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted. Candidates will be subject to a polygraph exam and criminal history check. In accordance with CJIS requirements, must not have any criminal conviction as an adult or juvenile above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.

PAY GRADE GG19 / FULL PAY RANGE $28.05 - $39.55 PER HOUR

Full Job Description

The full job description for this position and all other City of Irving job classifications are available online.

Culture

The Irving Police Department is committed to the philosophy of community-based policing and providing the best possible service to the residence of Irving. We embrace the vision that Irving will be the model for safe and beautiful neighborhoods; a vibrant economy; and exceptional recreational, cultural and educational opportunities. With compassion, integrity and innovation, we strive to institute trust and promote a high quality of life for residents, visitors and businesses.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

For City of Irving full-time employees only, competitive health benefits and participation in TMRS are offered. More information can be found online at https://irvingtx.gov/index.php?section=hr-employment-benefits.

01 24/7 Scheduling (Duties require being able to work various shifts covering a 24-hour period including day, evening and nighttime hours as well as holidays and weekends.) - Are you available and willing to work as needed, including day, evening and nighttime hours as well as holidays and weekends, as the position requires?

02 TCOLE Telecommunications Certification A - Do you currently have TCOLE telecommunications certification?

03 TCOLE Telecommunications Certification B - If so, what level?

04 Telecommunicator's License - Do you currently have a Texas state Telecommunicator's License?

05 Dispatch 911 Experience - Are you currently employed with a public safety answering point, taking 911 calls, or have you worked in one in the past five years?