Police Telecommunicator

Southwestern University; Georgetown (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Southwestern University in Georgetown, Texas seeks a Police Telecommunicator to monitor fire and burglar alarm systems, surveillance cameras, and handle all incoming calls for the Police Department. The role is essential and supports emergency response for the campus community.

Responsibilities include prioritizing calls, coordinating with Emergency Services, preparing logs and reports, training part-time operators, and ensuring shifts are covered during weather events and vacations.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service skills involving verbal, written, and listening skills.
• Proficient knowledge of Google/Microsoft applications.
• Basic knowledge of telephone systems and following written/verbal instructions.

Responsibilities

• Assist SUPD administratively with customer service for students/staff/faculty/visitors.
• Monitor all fire and burglar alarm systems and assist with routine testing.
• Monitor surveillance camera system for security purposes.
• Contacts Emergency Services using 911 for campus emergencies.
• Answer Police Department calls and redirect to appropriate department.
• Create detailed logs of alarms, cameras, calls, and foot traffic.
• Create monthly operator schedule and ensure shifts are covered.
• Train part-time operators.
• Create reports related to camera monitoring and communicate with IT.

Skills

Google/Microsoft apps

Customer service

Attention to detail

Work under pressure

Education

High School Diploma or GED

Tools

Alarm systems

Surveillance cameras

Phone systems

Job description

Reporting to the Communications & Police Records Coordinator, the Police Telecommunicator provides monitoring support for the fire and burglar alarm system, camera system and answers all incoming calls to the Police Department. The Police Telecommunicator is considered "essential" and may require attendance to ensure emergency assistance at all times to the Southwestern community. Under Federal law (Clery Act), all individuals who work for a campus police department are campus security authorities (CSA). Campus security authorities are responsible for reporting Clery Act crimes that may be reported to them. Individuals who are selected for employment will receive CSA training.

• Assist SUPD administratively with customer service for students/staff/faculty/visitors.
• Performs additional duties as assigned related to supporting the Police Department.
• Monitor all fire and burglar alarm systems, including assistance with routine testing of all fire and burglar alarm systems.
• Monitor surveillance camera system for security purposes.
• Contacts Emergency Services using 911 for campus emergencies related to fire alarms or medical emergencies.
• Answers Police Department incoming calls and redirect to the appropriate department and able to prioritize non-emergency calls and follow call taking instructions and dispatch officer.
• Monitor severe weather and notify Chief of Police for possible Emergency Notification to SU community.
• Send Emergency Alerts to the SU community for any emergency situations as directed by the Chief of Police.
• Create detailed log of all activity related to alarms, cameras, phone calls, and foot traffic at the PD.
• Contact Student Life, Maintenance, Facilities, or other departments as needs arise.
• Create monthly operator schedule.
• Ensure all shifts are covered for extreme weather, holidays and vacations.
• Train part-time operators.
• Create reports related to camera monitoring and communicate with IT for trouble areas.

ADDITIONAL DUTIES

• Attend Division/SUPD meetings as required.
• Maintain Campus Lost & Found and issue Temporary Parking Permits.

• High School Diploma or GED.
• Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code).
• Must obtain a telecommunicator license 12 months from appointment date.
• Highly proficient knowledge of Google/Microsoft applications.
• Possess a basic knowledge of telephone systems (answering, transferring calls).
• Ability to read, understand and follow written & verbal instructions.
• Excellent customer service skills involving verbal, written, and listening skills.
• Flexibility regarding changing priorities.
• Maintain strict confidentiality.
• Ability to work independently and as a member of a team.
• Demonstrate a professional manner with all internal and external University communication.
• Ability to perform professionally under stressful situations.
• Ability to attend work consistently and maintain a regular work schedule.
• Willingness to comply with University Safety Program.
• Willingness to adhere to the University's core values.
• Have knowledge, understanding, and acceptance of cultural differences and the diversity within the campus and community.

Further preferred qualifications

• Hold a current TCOLE Telecommunicator License.
• Some experience working with Alarm systems related to fire, burglar and surveillance cameras.

Starting Hourly Salary:

$17.00 per hour. The final offer for the successful candidate will be commensurate with experience and may exceed the starting hourly rate.

This position is not eligible for employer immigration sponsorship. Applicants must be authorized to work in the United States without requiring employer-sponsored work authorization