Police Dispatcher

Texas Southern University; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Texas Southern University seeks a Police Communications Dispatcher to receive calls, dispatch officers, and monitor campus and community safety. Responsibilities include transmitting information from callers to responders and maintaining critical logs and systems.

The role requires high school completion and related experience; specialized Texas licensing may be preferred. The position emphasizes accurate data handling and effective communication in a security-focused environment.

Qualifications

• High school diploma or GED required.
• One year related experience.
• Texas telecommunications licensing and database procedures preferred.

Responsibilities

• Receive emergency and non-emergency calls via radio and telephone.
• Dispatch officers and monitor campus safety systems.
• Process criminal history and background checks for officers.
• Maintain daily logs and data records.
• Operate police communications equipment.

Skills

Multitasking

Verbal communication

Written communication

Problem-solving

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Summary

Job Summary:
Under general supervision works within the parameters established by law, administrative regulation, and written directives to perform police communications activities. Responsible for receiving calls, dispatching officers as needed, and monitoring the physical safety elements of the campus and nearby community. Transmission of information from callers in distress to responding police personnel.

Essential Duties

• Collects data and information while taking the appropriate course of action based on well-defined procedures and practices.
• Receives emergency and non-emergency calls via radio and telephone while taking the appropriate action(s).
• Processes criminal history and background checks for officers.
• Provides community support within policy and procedure.
• Assists campus staff with entry into buildings via virtual electronic system.
• Interacts with callers (general public and other law enforcement agencies) and utilizes protocols to determine appropriate action to be taken.
• Manages tow related issues such as paperwork, wreckers, and car releases.
• Maintains specific data logs and journals as required by state mandates and procedures, as well as daily communication logs.
• Monitors Campus’ fire and intrusion alarms conditions and dispatch the appropriate unit (police and/or fire) when required. Also monitor camera system.
• Operates police communications equipment such as Communications console, police portable radios, CAD, State and County computer systems, audio recorders, fax machines, copiers, and other equipment located in the telecommunications area.
• Performs other job-related duties as assigned.

Education

High School diploma G.E.D. or equivalent or equivalent education

Required Licensing/Certification

• Texas DPS Basic Telecommunications Course
• TLETS/NLETS
• TCIC/NCIC Basic Procedures Courses for licensing and certification.

Preferred

• Valid Texas Driver’s license.
• Clerical and personal computer experience.

Knowledge, Skills, and Abilities

Knowledge of:

• Federal, State, Local, and County laws.
• Requires advanced, specialized knowledge in a job function, family or professional discipline to handle, as necessary, the analysis and/or procedural modifications associated with non-standard work or situations; and as applicable, provides guidance and technical leadership to others in area of expertise.
• Department procedures.
• Safety guidelines.
• Microsoft Office Professional or similar applications.

Skill in:

• Problem-solving and decision-making.
• Multitasking capabilities.
• Operating equipment.
• Command of technical and functional procedures, processes and subject matter in a job family or professional discipline to handle most situations and lead and/or review the work of others in multiple job classifications performing diverse responsibilities.
• Time management.
• Both verbal and written communication.

Ability to:

• Prepare detailed reports.
• Work independently.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Required Experience

Required:
One (1) year related experience.

Working/Environmental Conditions

• Reach and grasp objects.
• Stoop, bend, kneel, crouch, lift or crawl.
• Use of video display terminal.
• Sitting or standing in one location.
• Communicate information orally and in writing.
• Receive and understand information through oral and written communication.
• Proofread and check documents for accuracy.
• Carry objects of lightweight.
• Work a fluctuating work schedule.

EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.