Police Telecommunicator

Cypress-Fairbanks ISD; Cypress (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Cypress-Fairbanks ISD is seeking a qualified individual to operate a digital two-way radio and telecommunications system, ensuring effective communication within the district. Responsibilities include issuing vehicles, operating alarm systems, and being the first contact for the public after hours.

Applicants must have a high school diploma or GED and possess excellent communication skills. The role demands working under pressure and maintaining a high level of customer service in various conditions.

Salary is $18.91 per hour with employment terms of 260 days.

Qualifications

• Must have a high school diploma or GED equivalent.
• Must have security clearance and CCH check for assessing security-alarm passcard data.
• Proficient in verbal and written communication.
• Must be able to act professionally in stressful situations.

Responsibilities

• Operate digital two-way radio and telecommunications system.
• Issue district vehicles to employees.
• Be first point of contact for public at Police Department.
• Perform other assigned duties.

Skills

Communication Skills

Security Clearance

CCTV Operation

Computer Aided Dispatch (CAD)

Customer Service

Radio Communications

TCOLE Telecommunicator Certification

Education

High School Diploma or GED

Tools

Two-way Radio

Alarm Systems

Computer and Peripherals

Job description

Qualifications

• Must have a high school diploma or GED equivalent.
• Must have security clearance and CCH check for assessing security‑alarm passcard data.
• Working knowledge of radio communications preferred.
• TCOLE Telecommunicator Certification preferred. Applicants without a TCOLE Telecommunicator Certification must meet the requirement set forth by TCOLE to obtain a TCOLE Telecommunicator Certification and must obtain the certification within twelve months of employment.
• Must be proficient in verbal and written communication.
• Must be able to work shift‑work, holidays, and weekends.
• Must have working knowledge of computers.
• Must be able to act and react with professional poise and effectiveness in stressful and/or emergency situations.
• Must have command of English language and be able to communicate clearly over the telephone and radio.
• Must have a high level of customer service skills.
• Physical requirements: sitting, standing, walking, bending and computer keyboard activity.
• Must maintain confidentiality of information, data and records.
• Experience with Computer Aided Dispatch (CAD) preferred.
• Experience with operation of CCTV systems preferred.

Terms Of Employment

260 Days

Salary/Paygrade

$18.91/HP3

Essential Functions

• Operate digital two‑way radio and telecommunications system.
• Operate TLETS, TCIC/NCIC systems.
• Issue district vehicles to employees.
• Operate Police Department's computer records management system (CAD and RMS).
• Operate fire and burglar alarm monitoring system.
• Operate video monitoring systems.
• Be first point of contact for public after hours at Police Department.
• Perform other duties as assigned.
• Regular and reliable attendance is an essential job function.

Working Conditions

Tools/Equipment Used: two‑way radio, alarm system and other security equipment, fire extinguisher, and standard office equipment including computer and peripherals.

Posture: prolonged sitting and standing.

Motion: strenuous walking and climbing; frequent keyboarding/mouse, prolonged driving.

Lifting: moderate lifting and carrying (15‑44 pounds) 10‑50 pounds frequently; 50‑100 pounds occasionally.

Environment: work inside and outside (moderate exposure to sun, heat, cold, and inclement weather), moderate exposure to noise, frequent district‑wide travel.

Other: Exposure to extended periods of sitting, viewing monitors, and/or talking on the telephone or radio.

Mental Demands: maintain emotional control under stress; prolonged hours; ability to work shifts including rotating shifts/days off; may be on call 24 hours per day.