Police Records Shift Supervisor

City of Mesa; Mesa (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Police Records Shift Supervisor to oversee a dedicated team in the Criminal Justice Information Division. This role involves supervising clerical and administrative personnel, ensuring the accuracy and timeliness of police records management. The ideal candidate will have a strong background in customer service and supervisory experience, with the ability to handle sensitive information with tact. This position requires flexibility for rotating shifts, including nights and weekends, and offers a unique opportunity to contribute to public safety and community service.

Qualifications

• 3 years of office clerical or public safety administrative experience.
• At least 6 months of supervisory experience.

Responsibilities

• Supervise staff in processing and managing police records.
• Ensure compliance with security/privacy requirements.

Skills

Supervisory Skills

Customer Service

Clerical Skills

Tact and Persuasion

Education

High School Diploma

Tools

Police Records Management System

Automated Records Systems

Job description

A Police Records Shift Supervisor is responsible for supervising a staff of specialized clerical and administrative personnel assigned to the Criminal Justice Information Division (CJID), which is a twenty-four hour a day, seven day per week operation. An incumbent supervises employees performing the CJID functions of processing, filing, retrieving, and distributing police records; entering police report information into an automated police records system; quality control; and classifying reports using the National Incident Based Reporting System (NIBRS) guidelines. Supervisory responsibilities include work assignment/review, staff scheduling, timekeeping, leave approval, resolution of personnel problems, training, and performance evaluations. A Police Records Shift Supervisor assists in the development and implementation of policies and procedures regarding day-to-day operations and training programs/procedures for the CJID. In addition, this class develops workflow processes to ensure maximum effectiveness and helps revise office procedures in accordance with changes in regulations and policies. An incumbent is required to make decisions on operating problems and assume responsibility for the results of decisions made. A Police Records Shift Supervisor may assist in the performance of other Records duties as necessary to maintain schedules and meet deadlines. This class performs related duties as required.

Police Records Shift Supervisor is a civilian classification that provides assistance with monitoring police records management and information procurement needs and ensuring compliance with local, state, and federal security/privacy requirements. The work often involves public contact with irate persons requiring considerable tact and persuasion. Supervision is received from the Police Records Supervisor through meetings, conferences, and reports regarding the volume, accuracy, and timeliness of work processed and overall results achieved. Rotating shift work including nights, weekends, and holidays is required. This class is FLSA nonexempt.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school. Three years of progressively responsible office clerical, customer service, or public safety administrative experience. This experience must include at least six months of supervisory work, lead work, trainer responsibilities, or six months as a Police Records Specialist II or III at the City of Mesa.

Special Requirement. Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation is required.

Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications. Experience with a Police Department records management system is preferred. Experience with automated records systems is highly desirable.http://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs4016.pdf