Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LISAC, LSAT)

Solari, Inc.; Tempe (AZ); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking nonprofit dedicated to providing 24/7 crisis intervention services in Arizona. As a Supervisor of Clinical Services, you'll lead a team of crisis specialists, ensuring the delivery of high-quality care through effective training and supervision. This role emphasizes trauma-informed practices and offers a supportive environment where your contributions can inspire hope and make a real difference in the lives of those in crisis. Enjoy competitive pay, generous PTO, and a collaborative atmosphere that values diversity and inclusion.

Benefits

Generous PTO

Health benefits

Fitness facilities

Insurance

Retirement plans

Mental health support programs

Qualifications

• Master's Degree and AZ Behavioral Health License required.
• 5+ years of behavioral health experience with crisis intervention focus.

Responsibilities

• Supervise crisis specialists and oversee clinical services.
• Monitor key performance indicators and conduct audits.
• Train new team leads and crisis agents.

Skills

Critical thinking

Effective decision-making

Coaching

Verbal and written communication

Planning

Adaptability

Technical knowledge of healthcare

Education

Master's Degree

AZ Behavioral Health License

Job description

The Job/What You'll Do:

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. They directly supervise a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice.

Work Schedule: TBD

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Train all new team leads, crisis agents, and peer support specialists.
• Implement trauma-informed care practices into clinical oversight, supervision, and policies.
• Initiate, communicate, and collaborate with contact center leadership on program service delivery, training, evaluation, clinical initiatives, new projects, and team building.
• Participate in rotating clinical on-call responsibilities.
• Provide real-time staff support through staffing, call monitoring, and answering crisis calls as needed.
• Perform other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking and effective decision-making within the organization's culture.
• Flexible interpersonal style to coach others; provide timely guidance and feedback.
• Focus on task accomplishment.
• Clear, concise, and logical verbal and written communication skills.
• Effective planning and establishing courses of action to ensure efficient work completion.
• Maintain effectiveness during major changes in tasks or environment.
• Adapt effectively to new processes.
• Build and maintain collaborative relationships to achieve goals.
• Technical knowledge of healthcare, behavioral health, crisis services, and clinical standards.

Education & Experience:

• Master's Degree.
• Current AZ Behavioral Health License (LPC, LAC, LMSW, LCSW, LAMFT, LMFT, etc.) OR out-of-state license with ability to receive AZ endorsement.
• At least 5 years of related behavioral health experience.
• At least 2 years of crisis intervention experience.
• At least 1 year of supervisory experience.

*AZ BH Board endorsement fee eligible for reimbursement.

Work Location:

Remote. Wireless (Wi-Fi) connection is not permitted; must connect via home internet modem/router with Ethernet cabling (Cat5e or better, provided if needed).

Working Conditions:

Includes standing, walking, sitting, manual tasks, occasional lifting up to 25 pounds, visual and auditory requirements, noise exposure, and maintaining a stable home internet connection with specified speed and latency.

Who We Are & What We Offer:

Solari is an award-winning nonprofit operating a 24/7 crisis line serving Arizona, Oklahoma, and Colorado. Our mission is to inspire hope through our talented staff. We offer a friendly environment, generous PTO, health benefits, competitive pay, office/hybrid work options, fitness facilities, insurance, retirement plans, and mental health support programs.

We are an equal opportunity employer committed to diversity and inclusion in the workplace.