Police Information Clerk

City of Monroe, North Carolina; Welsh Heights (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Monroe, North Carolina is seeking a Public Safety Dispatcher to answer, classify, and route police and city service calls, while operating radio and CAD systems and coordinating with responders.

The ideal candidate remains calm under pressure, types accurately, and communicates clearly with the public and staff. You will maintain logs, document events, and support after-hours operations.

On-site position with opportunities for training and growth within the Police Department.

Qualifications

• High school diploma or equivalent required.
• Ability to type at a reasonable speed and speak clearly.
• Experience with dispatching and public safety communications preferred.

Responsibilities

• Receives law enforcement and utility service requests and calls.
• Operates radios, telephone and computer terminals.
• Monitors alarm systems and transmits messages.
• Maintains radio logs and coordinates personnel as needed.
• Receives complaints in person or by phone and assesses needs.
• Types, files, and generates reports from the DCI system.

Skills

Typing speed

Clear speaking

Computer-aided dispatching

Networking software

Calm under pressure

Public interactions

Education

High school diploma or equivalent

Tools

DCI system

Radio/telephone terminals

Job description

Performs technical work with law enforcement personnel and City of Monroe utility departments in response to daily operating procedures and emergency situations; does related work as assigned or required. Work is performed under the moderate supervision of the assigned Police Sergeant. Receiving, classifying, processing, and forwarding non-emergency service calls; preparing and maintaining computerized records and files.

• Receives law enforcement related service requests and calls.
• Receives routine and emergency utility department's request after hours in reference to electrical, gas, water, street, and parks and recreation.
• Operates radios, telephone, and computer terminals.
• Monitors in-house alarm systems.
• Contacts appropriate personnel when required or needed.
• Receives complaints in person or by phone; greets public at front window and determines their needs.
• Receives and transmits messages by radio and maintains radio log.
• Operates a variety of equipment and computers. Enters and receives information on the Department of Criminal Information (DCI) computer including driver and vehicle information, criminal histories, stolen vehicles, firearms, articles, wanted criminals, missing persons, and severe weather conditions.
• Takes telephone calls concerning complaints; distributes information to appropriate units; makes record of calls.
• Types and files reports and records; generates a variety of reports as requested.
• Monitors camera equipment.
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of the methods of operating the communications system; general knowledge of the radio procedures; general knowledge of the geography of the City and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to utilize computer aided dispatching and networking software; ability to deal courteously with the public under stressful conditions; ability to establish and maintain effective working relationships with associates and the general public.

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school.

Possession of an appropriate driver's license valid in the State of North Carolina. Possession of or ability to obtain DCI and NCIC certifications within one year of employment.