Police Information Clerk

City of Monroe (NC); Monroe (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Monroe (NC) seeks a Communications Dispatcher to support police and utility departments by receiving, classifying, and routing calls, monitoring alarms, and entering data into CAD systems.

The role requires maintaining radio logs, assisting the public under stress, and coordinating after-hours response. The position requires a high school diploma, NC driver’s license, and DCI/NCIC certification within one year.

Qualifications

• High school diploma or equivalent required.
• Possession of or ability to obtain DCI/NCIC within one year of employment.

Responsibilities

• Receive, classify, and forward non-emergency service calls; prepare and maintain computerized records.

Skills

Typing speed

Clear speech

Public interaction

Police communications

CAD software

Radio procedures

Geography knowledge

Education

High School Diploma or equivalent

Tools

Computer Aided Dispatching (CAD)

Radio systems

Job description

Performs technical work with law enforcement personnel and City of Monroe utility departments in response to daily operating procedures and emergency situations; does related work as assigned or required. Work is performed under the moderate supervision of the assigned Police Sergeant. Receiving, classifying, processing, and forwarding non-emergency service calls; preparing and maintaining computerized records and files.

• Receives law enforcement related service requests and calls.
• Receives routine and emergency utility department's request after hours in reference to electrical, gas, water, street, and parks and recreation.
• Operates radios, telephone, and computer terminals.
• Monitors in-house alarm systems.
• Contacts appropriate personnel when required or needed.
• Receives complaints in person or by phone; greets public at front window and determines their needs.
• Receives and transmits messages by radio and maintains radio log.
• Operates a variety of equipment and computers. Enters and receives information on the Department of Criminal Information (DCI) computer including driver and vehicle information, criminal histories, stolen vehicles, firearms, articles, wanted criminals, missing persons, and severe weather conditions.
• Takes telephone calls concerning complaints; distributes information to appropriate units; makes record of calls.
• Types and files reports and records; generates a variety of reports as requested.
• Monitors camera equipment.
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of the methods of operating the communications system; general knowledge of the radio procedures; general knowledge of the geography of the City and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to utilize computer aided dispatching and networking software; ability to deal courteously with the public under stressful conditions; ability to establish and maintain effective working relationships with associates and the general public.

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school.

Possession of an appropriate driver's license valid in the State of North Carolina. Possession of or ability to obtain DCI and NCIC certifications within one year of employment.