Communications Officer

National Police; Gulf Shores, Northern (AL, KY); On-site; USD 26,000 - 34,000; Full time

Job summary

National Police in Gulf Shores, AL, seeks a dedicated 911/dispatcher to answer emergency and non-emergency calls and coordinate rapid response. The role requires maintaining constant radio contact, determining priority, and dispatching police units as needed.

Responsibilities include handling non-emergency inquiries, assisting the lobby, and relaying information to field units while utilizing NCIC/ACJIC systems.

Qualifications

• High school education or equivalent required.
• No prior experience required or any combination of education, training and experience providing the required knowledge, skills and abilities.

Responsibilities

• Answers emergency and non-emergency telephone calls and dispatches to appropriate personnel.
• Maintains radio contact and relays information to field units and other agencies.
• Obtains and reviews documents and information from NCIC/ACJIC systems as needed.
• Coordinates with other city departments and assists in the lobby as required.
• Monitors and logs information pertinent to safety, weather, and incidents.

Education

High School Diploma or Equivalent

NCIC Operator Certification (must be obtained within 6 months)

Job description

Salary: $18.62 – $24.76 Hourly

Position Summary:

Under general supervision, answers emergency and non-emergency telephone calls; receives and processes requests for law enforcement and other emergency services, and dispatches to appropriate personnel/department for response in a professional and timely manner.

Essential Functions:

• Maintains constant radio contact with mobile units by base radio. Maintains constant awareness of the status of mobile units and updates this information as it changes. Receives radio calls from field units and transmits messages via radio or telephone.
• Receives emergency calls requesting police or other emergency service, determines nature and location of emergency, determine priority and dispatches emergency units as necessary.
• Coordinates emergency calls and relays information and assistance requests involving other public safety agencies.
• Receives non-emergency calls for assistance. Receive and route administrative calls. Assist complainants in the lobby. Receive calls about injured birds/animals and forward appropriately. Take calls regarding beach parking/issues with pay stations. Communicate certain city ordinances
  with visitors. Answers calls for seasonal weather concerns.
• Monitor city traffic cameras. Monitor city weather software.
• Monitors jail board in Detention Officer’s absence. Assist callers with bond information for those in jail. Performs searches on arrestees.
• Enters data into and obtains information from the ACJIC/NCIC systems, including but not limited to information pertaining to stolen goods, missing persons, driver’s licenses, automobile records, warrants, and criminal histories.
• Receives and reviews a wide variety of documents including pass-on information, , repossession paperwork, restraining order copies, court order copies, warrant recalls, and related documentation.
• Assist customers in absence of Records Clerk. Coordinate with other City departments (Streets, Duty Mechanic, etc.).

Requirements:

• High School Education or Equivalent; and, no experience; or, any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Necessary- NCIC Operator Certification (must be obtained within 6 months of employment)
• Desirable- Automated External Defibrillator (AED)