POLICE DISPATCHER

San Jose-Evergreen Community College District; San Jose (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an established educational institution as a Police Dispatcher, where your role will be vital in ensuring safety and security on campus. You will handle emergency and non-urgent calls, dispatch police and maintenance personnel, and provide clerical support to the department. This position requires strong communication skills and the ability to work effectively under pressure. As part of a dedicated team, you will contribute to maintaining a safe environment for students, staff, and the public. If you are passionate about public safety and have a knack for multitasking, this is the perfect opportunity for you.

Qualifications

• Knowledge of telecommunications equipment used in emergency communications.
• Ability to communicate effectively under stressful conditions.

Responsibilities

• Receive and respond to emergency and non-urgent calls from the public.
• Maintain two-way radio contact with campus personnel and dispatch as needed.
• Prepare control logs and maintain departmental files.

Skills

Telecommunications equipment knowledge

Human relation skills

Math skills

Effective communication

Tools

Two-way radios

Computer-aided telephone consoles

Access control systems

Video management software

Job description

POSITION SUMMARY

The Police Dispatcher reports to the Supervisor of Police Dispatch & Records, to be assigned Districtwide. This position is 12 months per year; 40 hours per week. Work hours and schedule will vary.

This position is represented by the California School Employees Association (CSEA), Chapter 363.

POSITION PURPOSE

Under the direction of the assigned administrator, the Police Dispatcher receives emergency and non-urgent phone and radio calls for police assistance from students, staff, and the public on District property and safety. Contacts and dispatches police, maintenance, and custodial personnel to incidents. Provides general clerical support to the department.

KEY DUTIES AND RESPONSIBILITIES

1. Receive calls and walk-in inquiries from students, staff, and the public by telephone or two-way radio regarding emergency and other situations. Determine the priority and respondent for all calls. Contact, inform, and dispatch Police Officers or others as appropriate of the situation.
2. Receive and respond to phone calls regarding alarms, injury, accident, disturbance, bomb threats, or suspicious persons on campus.
3. Maintain two-way radio contact with all individuals and teams on assignments, including campus Police Officers, Traffic Officers, custodial and maintenance personnel.
4. Coordinate emergency calls and relay information and assistance requests involving emergency services from other jurisdictions.
5. Order ambulances and tow trucks or contact the appropriate agency for extended assistance.
6. Receive reports and communicate facilities maintenance problems to custodial, grounds, or maintenance personnel.
7. Monitor fire and intrusion alarm systems. Locate and dispatch officers or other staff as appropriate.
8. Receive and verify permanent information from campus police records. Enter and update information onto related databases and programs.
9. Request information as necessary related to wanted persons, stolen vehicles and property, vehicle registration, and other information from other public safety agencies and law enforcement databases.
10. Prepare control logs, routine letters, memos, and reports; maintain files and statistics of citations. Maintain a variety of departmental files.
11. Maintain, verify, log, and print parking permits to staff, visitors including contractors; ensure that the visitors are verified and have proper credentials to be on campus.
12. Receive, inventory, and control lost and found articles. Dispose of lost and found articles after preset times and according to established policy.
13. Periodically test and inspect communications equipment. Initiate service requests to third-party vendors when access control systems malfunction.
14. Ensure voice recorders are in working order. Insert, start, and change recording tapes on a regular basis. Maintain a secure area for recording tapes.
15. Receive, maintain, distribute, and log keys, radios, and/or access control equipment for police, custodial, maintenance personnel, and all other employees, including vendors and contractors.
16. Operate and monitor access control and alarm monitoring, security surveillance, and key locks via access control and/or video management software.
17. Monitor electronic surveillance cameras. Provide footage of historic events to police officers and/or other agencies for prosecutorial purposes.
18. Ensure that the Emergency Notification System is populated with accurate information and initiate Emergency Alerts via the emergency notification system; monitor the database.
19. Perform fingerprinting for District employees and the public for employment purposes in conjunction with Livescan protocols.
20. Collect and process fingerprint fees from the public, and balance daily funds that have been received.
21. Perform other duties related to the job classification.

EMPLOYMENT STANDARD

Knowledge of:

1. Telecommunications equipment used in emergency and law enforcement communications including but not limited to two-way radios and computer-aided telephone consoles.
2. Functions and departments of a college and the equipment used in law enforcement.
3. General office and clerical activities.
4. Human relation skills to exercise patience when dealing with others, interview callers for detailed information supporting the call, and to project a positive image of the department and college.
5. Sufficient math skills to compute totals, fractions, products, quotients, and basic statistics.

Skills and Ability to:

1. Carry out the assigned duties with minimal supervision.
2. Prepare clear and concise descriptions of work activity.
3. Communicate effectively, both orally and in writing.
4. Establish and maintain effective working relations with students, staff, and the public, especially under stressful and urgent conditions.