Dispatcher - Shuttle Dispatcher - WeDriveU

Fountain; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in shared mobility is seeking a Shuttle Dispatcher to join their dynamic team. In this role, you will be responsible for managing a high volume of incoming calls, coordinating with drivers, and resolving customer inquiries. The position offers a unique opportunity to work in a fast-paced environment where your organizational and communication skills will shine. With a commitment to safety and reliability, this company provides essential transportation services across the U.S., making a positive impact on communities. If you thrive in a collaborative atmosphere and are eager to contribute to an innovative team, this position is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) with employer match

Employee Assistance Program

Paid Time Off

On-the-job training

Internal transfer opportunities

Qualifications

• 1+ years of experience in dispatch, call center, or customer service.
• Proficient in Microsoft Office Suite and detail-oriented.

Responsibilities

• Monitor drivers and communicate instructions effectively.
• Assist with customer concerns and ensure compliance with policies.

Skills

Dispatch experience

Customer service

Organizational skills

Microsoft Office Suite

Communication skills

Problem-solving

Education

High School Diploma

Tools

Transportation Management System (TMS)

Job description

Dispatcher - Shuttle Dispatcher - WeDriveU Address 1390 Old Bayshore Hwy, San Jose, CA 95112, USA Compensation $27.00/hour

Job Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.


Shift Hours: Monday-Friday;3:30AM-12PM

Duties and Responsibilities:

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.
  
  

Skills Required and Physical Demands:

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
• Experience using a Transportation Management System (TMS) preferred but not required.
• CDL preferred but not required.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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