Police Dispatcher

City of Concord; Concord (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Police Dispatcher to join their team. In this vital role, you'll be the first point of contact for emergency and routine calls, ensuring the safety and well-being of the community. Your responsibilities will include monitoring officer safety, managing incoming calls, and providing crucial information to law enforcement personnel. This position offers a competitive salary and a flexible benefits package, including health insurance and paid time off. If you're looking for a rewarding career that makes a difference, this opportunity is perfect for you.

Benefits

Flexible Benefits Package

Low Deductible Health Insurance

Dental Plan

Paid Vacation

Paid Holidays

Short and Long Term Disability

Life Insurance

457 Investment Plans

Qualifications

• High School Diploma required; prior public safety experience desirable.
• Ability to obtain S.P.O.T.S. Operator Certification.

Responsibilities

• Receives and dispatches emergency and routine calls for the Police Department.
• Monitors officer safety and updates calls for service.

Skills

Communication Skills

Multi-tasking

Calm Under Pressure

Typing

Education

High School Diploma or equivalent

Tools

Radio

Telephone

S.P.O.T.S. Computer System

General Office Equipment

Job description

Join to apply for the Police Dispatcher role at City of Concord.

Description

DEPARTMENT: Concord Police Department

TYPICAL WORK SHIFT/SCHEDULE: Variable schedule.

STARTING SALARY: $25.21 to $27.14 per hour (Top of Range $33.91) with a competitive flexible benefits package, including low deductible health insurance, dental plan, paid vacation and holidays, short and long term disability, as well as life insurance and 457 investment plans.

Open Until Filled with ongoing review of applicants. Looking to fill an immediate opening.

Application Instructions: A City Application is required. Applications may be completed online at www.concordnh.gov. For more information on applying, please call the Human Resources Department.

Job Summary: Receives and dispatches emergency and routine calls for the city Police Department in order to protect life and property and secure the well-being of the citizens of the City of Concord. Answers calls in a timely, professional, and appropriate manner.

Examples of Duties:

1. Monitors officer safety, position, and progress on all calls for service, person checks, motor vehicle stops, and community policing projects.
2. Receives and handles incoming telephone calls, including 911 calls, and determines priority of calls.
3. Provides information for officers as needed and ensures that all calls for service are updated.
4. Ensures members of the command staff are kept current on all calls of importance.
5. Makes outgoing calls to citizens and other agencies to give or obtain information.
6. Monitors radio traffic of other agencies and provides information as requested.
7. Maintains building security and regulates access to the dispatch center.
8. Monitors safety of officers and prisoners in holding facilities.
9. Ensures that radio and other equipment in the dispatch center remain in working order.
10. Records information on in-house computer for all calls for service.
11. Assists with reception duties.

Typical Qualifications: Performs other related duties as required.

Education And Experience: High School Diploma or its recognized equivalent supplemented by class work in personal computers, electricity, and electronics. There is no experience requirement for this position; however, prior communications or public safety experience is desirable.

Must be able to work shift as assigned.

Licenses and Certifications: Ability to obtain S.P.O.T.S. (State Police Computer System) Operator Certification.

Material And Equipment Used: Radio, Telephone, General Office Equipment, S.P.O.T.S. (Interstate) Computer System, Video Camera Monitors, and other related equipment.

Knowledge Of: The territory contained within the area, proper use of radio and telephone communications systems, FCC requirements, and SPOTS computer system operation.

Mental And Physical Abilities To: Read and understand written directions, learn proper dispatch procedures, perform multiple tasks concurrently, and maintain a calm demeanor during periods of extreme stress.

Skill In: Operating office equipment and typing.

Working Conditions: Work is performed in an office. The employee may be exposed to noise and other potential hazards.

This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job.