Police Dispatcher

Concord, NH; Concord (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to manage emergency and routine calls for the Police Department. This vital role involves ensuring the safety of officers and citizens while maintaining communication with various agencies. The ideal candidate will possess strong communication skills and the ability to remain calm under pressure. With a competitive salary and flexible benefits package, this position offers a chance to make a significant impact in the community. Join a team committed to protecting life and property while enjoying a supportive work environment.

Benefits

Low Deductible Health Insurance

Dental Plan

Paid Vacation

Paid Holidays

Short and Long-term Disability

Life Insurance

457 Investment Plans

Qualifications

• High School Diploma or equivalent required; coursework in computers, electricity, electronics preferred.
• No experience required; prior communications or public safety experience desirable.
• Ability to obtain S.P.O.T.S. Operator Certification.

Responsibilities

• Receives and dispatches emergency and routine calls for the Police Department.
• Monitors officer safety and updates all calls for service in IMC.
• Maintains building security and monitors access.

Skills

Communication Skills

Prioritization

Calm Under Stress

Education

High School Diploma

Coursework in Computers

Coursework in Electricity

Coursework in Electronics

Tools

Radio

Telephone

Computer Systems

Video Monitors

Recording Systems

Job description

Description

DEPARTMENT: Concord Police Department

TYPICAL WORK SHIFT/SCHEDULE: Variable schedule.

STARTING SALARY: $25.21 to $27.14 per hour (Top of Range $33.91) with a competitive flexible benefits package, including low deductible health insurance, dental plan, paid vacation and holidays, short and long-term disability, life insurance, and 457 investment plans.

Open Until Filled with ongoing review of applicants. Looking to fill an immediate opening.

APPLICATION INSTRUCTIONS: A City Application is required. Applications may be completed online at www.concordnh.gov. For more information, please call the Human Resources Department at [phone] or TTY at 800-735-2964 or 7-1-1.

Job Summary:

Receives and dispatches emergency and routine calls for the city Police Department to protect life and property and ensure the well-being of citizens. Answers calls in a timely, professional, and appropriate manner.

Examples of Duties

• Monitors officer safety, position, and progress on all calls for service, person checks, motor vehicle stops, and community policing projects; monitors all extra duty officers on detail and all Criminal Division personnel; monitors all parking control units and the Community Service Aid.
• Receives and handles incoming telephone calls, including 911 calls, Crime-Line calls, hospital calls, and prison calls; answers non-emergency calls as needed; determines priority of calls and takes appropriate action.
• Provides information for officers as needed; ensures all calls for service are updated in IMC; ensures all computer files are updated for each call; places hazardous and high-priority calls on the "hot sheet" for incoming roll call.
• Keeps command staff current on important calls such as burglaries, robberies, and violent incidents.
• Makes outgoing calls to citizens, businesses, and other agencies to exchange information for officers, administration, and department members.
• Monitors radio traffic of other agencies; transmits and receives information on two-way radio channels; provides assistance as needed.
• Maintains building security; regulates access; monitors audio intercom; ensures no unauthorized access; reports persons entering and exiting.
• Monitors safety of officers and prisoners; uses audio and visual devices; ensures security in detention areas.
• Answers alarm company calls; dispatches appropriate personnel.
• Ensures all dispatch equipment functions properly; troubleshoots issues.
• Provides information from in-house and SPOTS computer systems; runs records and checks on suspects and calls.
• Records and researches information; maintains logs; assists with reception duties.
• Performs other related duties as required.

Qualifications

• High School Diploma or equivalent; coursework in computers, electricity, electronics preferred.
• No experience required; prior communications or public safety experience desirable.
• Ability to obtain S.P.O.T.S. Operator Certification.

Supplemental Information

Materials and Equipment Used: Radio, telephone, computer systems, video monitors, recording systems, electronic doors, and more.

Knowledge of: Local territory, communication systems, FCC requirements, SPOTS operation, and guidelines.

Mental and Physical Abilities to: Read, analyze, prioritize calls, operate equipment, remain calm under stress, establish professional relationships, communicate effectively, and perform physical tasks as needed.

Working Conditions: Office environment; exposure to noise, machinery, chemicals, and electrical hazards.

This description is not all-inclusive; incumbents may perform additional duties as assigned, and accommodations will be made for disabilities as per ADA guidelines.