Police Dispatcher, Per Diem, Mixed Shifts

UMass Memorial Health; Worcester (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established health system seeks a dedicated Dispatcher to manage communications and ensure public safety. In this pivotal role, you will operate two-way radio systems, monitor alarms, and coordinate emergency responses. The ideal candidate will thrive in high-pressure situations and possess excellent communication skills. This position offers a unique opportunity to contribute to the safety and well-being of the community while working within a supportive and collaborative environment. Join a team where everyone plays a vital role in patient care and safety, and help us uphold our commitment to excellence.

Qualifications

• High School diploma required; 6-12 months of related experience preferred.
• Ability to operate personal computers for data entry/retrieval.

Responsibilities

• Monitor law enforcement and safety conditions using CCTV and dispatch appropriate personnel.
• Operate a two-way radio communications system for dispatching officers.

Skills

Telephone Communication Skills

Data Entry

Customer Relation Skills

Calm Under Pressure

Education

High School Diploma

Tools

Personal Computers

Radio Communications System

Closed Circuit Television Equipment

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday

Scheduled Hours:

Variable Shifts

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10030 - 5170 Public Safety

Union:

UMass Memorial Public Safety Union (Memorial Police)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Summary:

Responsible for the operation of a two-way communications system, as well as monitors, receives, relays, records police alarms, intra-departmental calls, emergency calls, signals and other messages. Dispatches the appropriate emergency personnel and equipment to incidents and emergencies.

Major Responsibilities:

• Utilizes closed circuit television monitors and related emergency dispatch center equipment to monitor law enforcement and safety conditions. Identifies unauthorized activity or potentially problematic situations and dispatches appropriate police officers to investigate situations as appropriate.
• Monitors fire, public safety alarms, and card access systems, and dispatches personnel to investigate problem sites as necessary.
• Operates a two-way radio communications system to dispatch officers to calls in their area of coverage.
• Initiates "Code Red", "Code Pink", or other emergency calls as required. Utilizes paging system as necessary.
• Reports questionable or problematic conditions to supervisor, Police Sergeant, or others as appropriate.

Position Qualifications:

License/Certification/Education:

Required:

• High School diploma

Preferred:

• 6-12 months of related office/clerical/administrative support experience is preferred.

Experience/Skills:

Required:

• Requires the ability to operate personal computers, report terminals, or computer-based equipment for data entry/retrieval and checking.
• Typical applications software used: Basic use of word processing programs.
• Requires excellent telephone communications/customer relation skills.
• Must have the flexibility to be temporarily re-assigned to any other site in the system.
• This position requires a high degree of accuracy and alertness in dispatching police personnel, and the dispatcher must maintain a calm demeanor and composure in responding to crisis situations.
• Preference will be given to those who have a minimum of one (1) year of paid or verifiable full time equivalent volunteer experience which involved working on automated equipment as a dispatcher in a police or fire department, EMS or ambulance agency;

• Utilizes closed circuit television monitors and related emergency dispatch center equipment to monitor law enforcement and safety conditions. Identifies unauthorized activity or potentially problematic situations and dispatches appropriate police officers to investigate situations as appropriate.
• Monitors fire, public safety alarms, and card access systems, and dispatches personnel to investigate problem sites as necessary.
• Operates a two-way radio communications system to dispatch officers to calls in their area of coverage.
• Initiates "Code Red", "Code Pink", or other emergency calls as required. Utilizes paging system as necessary.
• Reports questionable or problematic conditions to supervisor, Police Sergeant, or others as appropriate.
• Writes accurate reports of public safety incidents. Maintains police activity logs and produces standard manual and computer-based reports and maintains current information in established manual and computer-based files.
• Assists visitors and patients. Provides basic information on public safety procedures, or to direct them to the appropriate person or destination.
• Operates a computerized information system i.e. CJIS and IMC to access and record data and
• information;
• Produces standard memos and reports. Reviews all written material for spelling and grammatical errors. May complete or produce standard forms or update policies and procedures.
• Exchanges and provides basic procedural information to personnel within and outside of the department.
• Receives phone calls and messages, refers matters to appropriate person within department.
• Provides basic assistance for the preparation of reports or projects. Gathers specified documents, files, records, etc. Checks, tabulates and arranges basic data.
• Maintains office files and records.
• Utilizes personal computers or remote data terminals to view, record, or verify information in established database files.
• Orders office supplies and basic maintenance of office equipment.
• Performs miscellaneous clerical duties: Collate, sort, fax, file, distribute and retrieve documents and mail. Records and relays phone messages.
• Required to work 2 full shifts a month equivalent to 16hrs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.