Police Dispatch & Communications Specialist

Regional 911 Intake Solutions; Traverse City (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plans

Paid leave

Employee assistance

Continuing education

Job summary

Regional 911 Intake Solutions seeks police dispatchers to handle emergency and nonemergency requests, document locations, and assign calls to officers. You will monitor radio traffic, relay updates, and coordinate with neighboring agencies while maintaining secure records.

The role requires a high school diploma or equivalent, strong typing, and clear radio communication. Training is provided for entry level positions, with potential certifications for advanced roles.

Qualifications

• High school diploma or recognized equivalent.
• Entry-level vacancies may provide training.
• Experienced classifications may require prior police dispatch work and applicable certifications.
• Typing accuracy, ability to understand spoken information, and clear radio communication.
• Access to criminal justice information systems may require additional screening and security training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing

Radio communication

Multitasking

Geography knowledge

Education

High school diploma or equivalent

Tools

Records management system

Job description

Regional 911 Intake Solutions seeks police dispatchers to handle emergency and nonemergency requests, document locations, and assign calls to officers. You will monitor radio traffic, relay updates, and coordinate with neighboring agencies while maintaining secure records.

The role requires a high school diploma or equivalent, strong typing, and clear radio communication. Training is provided for entry level positions, with potential certifications for advanced roles.