Police Communications Operator

Commonwealth of Pennsylvania; Coaldale (Schuylkill County); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Commonwealth of Pennsylvania, home of the Pennsylvania State Police, is seeking a Police Communications Operator to support public safety by handling calls, relaying information, and coordinating with troopers and partner agencies. You will manage records, assist with public inquiries, and participate in ongoing communications training.

The role requires strong communication, organization, and the ability to work under pressure on a 40-hour, full-time schedule with rotating shifts.

Qualifikationen

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits.
• An equivalent combination of experience and training.

Aufgaben

• Call Processing: Receive emergency and non-emergency calls, gather important details, and determine response needs.
• Incident Dispatch: Relay incident information to troopers through radio, telephone, and computer systems.
• Agency Coordination: Contact police, fire, ambulance, towing, and other service providers to request assistance and share information.
• Records Management: Access, research, update, and maintain information within public safety databases and record systems.
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors.
• Training Support: Participate in communications training and assist with instruction of new operators on procedures and practices.

Kenntnisse

Radio operation

Telephone handling

CAD systems

Public safety comms

Ausbildung

60 college credits

Tools

Computer systems

Jobbeschreibung

Make a real impact as a Police Communications Operator with the Pennsylvania State Police. Every call you answer and every message you relay helps support law enforcement services across the community. This fast-paced role offers the opportunity to think quickly, stay organized, and help people when it matters most. Join a team that plays a key role in public safety every day!

This position serves as an important communication link between the public, troopers, emergency responders, and partner agencies. Responsibilities include receiving calls, dispatching information, maintaining records, and supporting public safety operations. As a Police Communications Operator, you will perform the following duties:

• Call Processing: Receive emergency and non-emergency calls, gather important details, and determine response needs
• Incident Dispatch: Relay incident information to troopers through radio, telephone, and computer systems
• Agency Coordination: Contact police, fire, ambulance, towing, and other service providers to request assistance and share information
• Records Management: Access, research, update, and maintain information within public safety databases and record systems
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors
• Training Support: Participate in communications training and assist with instruction of new operators on procedures and practices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work Hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.