Police Communications Operator

The University of Texas at Arlington; Arlington (TX); On-site; USD 48,000 - 56,000; Full time

Job summary

The University of Texas at Arlington is seeking a Police Dispatcher to handle emergency and non-emergency calls, enter data into the CAD system, and dispatch appropriate resources. You will monitor campus systems, communicate with officers, and prepare incident communications with care and accuracy.

Requirements include a high school diploma and a TCOLE telecommunications license or eligibility. Strong data entry, radio dispatch, and the ability to work in a 24/7 environment are essential.

Qualifications

• High school diploma or equivalent. One year of experience in customer service or related field. Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
• Preferred: Associate degree or thirty credit hours in criminal justice or related field.
• Preferred: One year of experience in a public safety or emergency public safety communication field.

Responsibilities

• Answers and processes emergency and non-emergency telephone calls for police, fire and ambulance services as well as planned or special events and services.
• Accurately enters information received from caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
• Assists with the monitoring and/or utilizing a camera system to monitor incidents on campus or attempting to locate evidence.
• Initiates and composes emergency and non-emergency correspondence via email, call notes, notifications to the campus community.
• Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers.
• Monitors fire and burglar alarms and dispatches appropriate resources; Monitors bait bike information and dispatches officers on activation.
• Performs other duties as assign.

Skills

Records maintenance

Data entry

Clerical skills

Calm under pressure

Telephone communication

Radio dispatch

Multitasking

Dispatch regulations

Alarm systems knowledge

NCIC/ CAD software

Education

High school diploma

TCOLE telecommunications license

Associate degree or 30 credit hours in criminal justice

Tools

CAD software

TLETS/NLETS access

Job description

Salary

The annual salary for this position ranges from $48,000 to 55,800. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Salary

The annual salary for this position ranges from $48,000 to 55,800. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Documents Needed to Apply

• Resume
• Cover letter
• References (minimum of three)

Purpose of Position

The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation. Must be able to read, comprehend, and adhere to various SOP’s, policies, procedures, and verbal direction. Must maintain confidentiality with all of sensitive information. Accurately operates various computer programs efficiently. Must be able to effectively operate a TDD (Telephone Device for the Deaf), in-place telephone system, copiers, fax machine, scanner, and other office equipment. Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Essential Functions

• Answers and processes emergency and non-emergency telephone calls for police, fire and ambulance services as well as planned or special events and services.
• Accurately enters information received from caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
• Assists with the monitoring and/or utilizing a camera system to monitor incidents on campus or attempting to locate evidence.
• Initiates and composes emergency and non-emergency correspondence via email, call notes, notifications to the campus community.
• Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers.
• Monitors fire and burglar alarms and dispatches appropriate resources; Monitors bait bike information and dispatches officers on activation.
• Performs other duties as assign.

Required Qualifications

• High school diploma or equivalent. One year of experience in customer service or related field. Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.

Preferred Qualifications

• Associate degree or thirty credit hours in the criminal justice or related field.
• One year of experience in a public safety or emergency public safety communication field.

Knowledge, Skills & Abilities

• Records maintenance skills.
• Computer data entry skills.
• Clerical, word processing, and/or office skills.
• Ability to react calmly and effectively in emergency situations.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Ability to effectively operate an interoperable radio console.
• Ability to perform multiple tasks and solve problems in a technical setting.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Knowledge of fire and burglar alarm systems reporting.
• Skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software.

Work Schedule

• Shift Schedule: Paid shift differential.
• Police Agency operates 24/7, requires non-traditional work hours such as nights, weekends and holidays.

Working Conditions

• Repetitive use of a keyboard at a workstation.
• Lifting and moving objects.
• Prolonged sitting, standing, and walking required.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits

PreEmployment Background Check

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .