Personal Computing Specialist II

UT Tyler; Arlington (TX); On-site; USD 40,000 - 46,000; Full time

Job summary

The University of Texas at Arlington is seeking a tech support staff to provide routine support for personal computing hardware, software, and connected devices in a campus environment.

You will assist users, perform installation, configuration, and basic maintenance, maintain documentation, and help ensure daily technology operations run smoothly. The role requires an associate or bachelor’s degree in IT/CS and related experience.

Qualifications

• Associate degree in IT or CS with at least two years' experience in hardware/software installation or desktop support.
• Bachelor’s degree in IT/CS with no prior experience.
• Four years of equivalent education/experience.

Responsibilities

• Assist users with personal computing hardware, software, and connected devices, addressing routine technical issues.
• Perform installation, setup, configuration, and basic maintenance of computers, software, and auxiliary equipment.
• Support daily technology operations, including software updates, website maintenance, and audiovisual equipment as needed.
• Maintain documentation of procedures, systems, and equipment, and track inventory to support operational needs.
• Facilitate communication with IT resources and ensure technology is functional to support departmental or academic activities.
• Perform other duties as assigned.

Education

Associate degree in information technology, computer science, or a related field with at least two (2) years of experience in hardware/software installation or desktop support

Bachelor’s degree in information technology, computer science, or a related field with no prior experience

Four (4) years of an equivalent combination of education and experience

Job description

The annual salary for this position ranges from $40,000 to $46,000. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Documents Needed to Apply

Required:

• Resume
• References (minimum of three)

Purpose of Position

Provides routine support for personal computing hardware, software, and connected devices. Assists users with common issues, performs basic installation, configuration, and maintenance tasks, and helps maintain documentation to support smooth daily operations.

Essential Functions

• Assist users with personal computing hardware, software, and connected devices, addressing routine technical issues.
• Perform installation, setup, configuration, and basic maintenance of computers, software, and auxiliary equipment.
• Support daily technology operations, including software updates, website maintenance, and audiovisual equipment as needed.
• Maintain documentation of procedures, systems, and equipment, and track inventory to support operational needs.
• Facilitate communication with IT resources and ensure technology is functional to support departmental or academic activities.
• Perform other duties as assigned.

Required Qualifications

• Associate degree in information technology, computer science, or a related field with at least two (2) years of experience in hardware/software installation or desktop support; or a Bachelor’s degree in information technology, computer science, or a related field with no prior experience; or four (4) years of an equivalent combination of education and experience.

Preferred Qualifications

• Bachelor’s degree with a minimum of one (1) year of experience supporting PC and Mac hardware, software, auxiliary devices, classroom technology, and applications in a higher education environment.

Knowledge, Skills & Abilities

• Assist users with personal computing hardware, software, and devices, resolving routine technical issues.
• Perform basic installation, configuration, and maintenance of computers, software, and peripherals.
• Maintain records, documentation, and assist with daily technology operations.
• Provide clear, customer-focused communication and collaborate effectively with end users.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm
• Will require on-call / after-hours

Working Conditions

• Repetitive use of a keyboard at a workstation.
• Lifting and moving objects.
• Uses standard office equipment

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .