Police Aide - Cactus Park Precinct

City of Phoenix; Phoenix (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

City of Phoenix is seeking a Police Aide at the Cactus Park Precinct to support frontline operations, greet visitors, handle phones, log data, and direct inquiries to the right staff. The role requires multitasking, independent work, and reliable performance across 1st and 2nd shifts at 12220 N. 39th Avenue.

Ideal candidates will have knowledge of CAD and SAP, plus prior customer service experience. The position includes administrative duties and data entry within a police database, with a

Qualifications

• Demonstrated ability to perform routine clerical work.
• Six months of public contact or customer assistance experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record.
• The City job description can be found here.
• Positions in the Police Department must meet the background standards appropriate to non-sworn positions.

Responsibilities

• Assisting both internal and external customers, answering phones, and directing inquiries to the appropriate personnel.
• Assist staff with the Key Watcher system, manage supply requests, log and disperse subpoenas, distribute mail, and enter data into the police database.
• Perform various administrative duties as needed.

Skills

CAD

SAP

Job description

About This Position

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence.

About This Position

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence.

The Phoenix Police Department's Cactus Park Precinct is currently seeking to fill a Police Aide position. The Police Aide responsibilities include, but are not limited to, assisting both internal and external customers, answering phones, responding to routine questions from walk-in citizens and employees, and directing inquiries to the appropriate personnel. In addition, the Police Aide will assist staff with the Key Watcher system, manage supply requests, log and disperse subpoenas, distribute mail, enter data into the police database, and perform various administrative duties as needed.

Candidates must be able to multitask, work independently and efficiently, and produce high-quality work with minimal supervision. These positions will cover both 1st and 2nd shifts across various schedules.

Work Location: 12220 N. 39th Avenue, Phoenix, AZ 85029.

IDEAL CANDIDATE

• Knowledge of CAD and SAP.

SALARY

Pay Range: $16.00 to $22.52 per hour.

Hiring Range: $16.00 to $20.42 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Demonstrated ability to perform routine clerical work.
• Six months of public contact or customer assistance experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.

Preferred Qualifications

The minimum qualifications listed above, plus experience with:

• Working or volunteering in a law enforcement or public safety environment.
• Operating computers and office equipment.
• Working in a confidential work environment.
• Microsoft Word, Excel, PowerPoint Visio, and Adobe Acrobat Pro.
• Staffing a reception desk and answering a multi-line telephone system.

RECRUITMENT DATES

Recruitment closes November 5, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Police Aide, JC:62180, ID# 63322, 11/02/26, USM, CLR, Benefits:003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.