Support Services Aide - Water Production

City of Phoenix; Phoenix (AZ); Remote; USD 29,000 - 49,000; Full time

Job summary

The City of Phoenix Water Services Department seeks a Support Services Aide to perform clerical, accounting, dispatching and inventory tasks while delivering sound customer service.

Position locations include Remote Facilities North and Remote Facilities South. The ideal candidate will handle calls, invoices, filing, SOPs, and work orders, with potential overtime as needed.

Qualifications

• Two years of responsible clerical work experience providing financial/records handling and customer service.
• Experience with invoicing, filing, and SOP management is preferred.
• Criminal background check required for finalists.

Responsibilities

• Answer phone calls from internal and external customers.
• Process monthly invoices for services delivered.
• Filing and records management.
• Accounting and inventory tasks.
• Manage standard operating procedures (SOPs).
• Track work orders and service requests.
• Schedule equipment use.
• Perform other daily administrative tasks.

Skills

Customer service

Multi-tasking

Teamwork

Flexibility

Independent work

Overtime willingness

Tools

SAP

Microsoft Office

Job description

About This Position

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.

The Water Production Division of the Water Services Department is seeking a Support Services Aide. This position performs relatively complex clerical, accounting, dispatching, and inventory work while providing sound customer service.

Additional Support Services Aide responsibilities include, but are not limited to:

• Answering phone calls from internal and external customers.
• Processing monthly invoices for services delivered.
• Filing and records management.
• Accounting and inventory work.
• Managing standard operating procedures (SOPs).
• Tracking work orders and requests for service.
• Scheduling equipment use.
• Other administrative tasks that are required for the daily operation of the section.

Position Locations: Remote Facilities North (21642 N. 20th St.) and Remote Facilities South (5204 E. Thomas Rd.)

IDEAL CANDIDATE

The Ideal Candidate Will Effectively Demonstrate The Ability To

• Provide high levels of customer service in person, over the phone and e-mail.
• Multi-task a wide array of duties.
• Work cooperatively with other City employees and the public.
• Maintain flexibility to prioritize a heavy workload.
• Work independently and in a team.
• Work more than 40 in a workweek to perform assigned job duties, including weekends, evenings, early morning hours and holidays as required.

SALARY

Pay Range: $20.92 to $35.78 per hour.

Hiring Range: $20.92 to $30.92 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur where the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus experience in/with:

• Paying invoices and resolving discrepancies.
• Ordering goods and services from outside vendors.
• eProcurement.
• SAP, including purchasing, invoicing, and budget monitoring.
• Report writing.
• Contracts and purchasing.
• Monitoring and reviewing program budgets.
• Microsoft Office Suite (Excel, Word, Access, PowerPoint).
• Customer service, including researching and resolving complex customer inquiries.
• Updating and inputting data into computer databases.

RECRUITMENT DATES

Recruitment closes November 10, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Support Services Aide, JC:71320, ID#63355, 11/04/2026, USM, RG, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.