Polar Express Box Office Agent

American Heritage Companies; Oklahoma City (OK); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

End of season bonus

Job summary

Rail Events Productions is seeking a Box Office Agent for THE POLAR EXPRESS Train Ride in Oklahoma City. You will work with Front of House leaders to execute ticketing duties, creating the first impression for guests and ensuring a smooth arrival.

The role emphasizes high-energy customer service, reliable attendance, and teamwork to move guests through ticketing, parking, and waiting areas, supporting cast and crew on site.

Qualifications

• Ability to learn Etix Ticketing platform with efficiency and competency.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Basic computer skills.
• Ability to work weekends and evenings.
• Must be 18 or over.
• Front desk, reservation, customer service experience preferred.

Responsibilities

• Welcoming customers at the ticketing area and assisting with service needs.
• Learn and use Etix ticketing system; confirm reservations and times.
• Update customer information in the system and ensure accuracy before issuing tickets.
• Know the on-board experience and venue info to assist guests.
• Coordinate with the event team to maintain a positive environment for staff and guests.
• Maintain a clean and orderly ticketing space.
• Assist in preparing first class amenities (if applicable).
• Other duties as assigned.

Skills

Leadership

Communication

Customer service

Basic computer skills

Tools

Etix ticketing

Job description

Rail Events Productions is seeking a Box Office Agent for THE POLAR EXPRESS Train Ride in Oklahoma City. You will work with Front of House leaders to execute ticketing duties, creating the first impression for guests and ensuring a smooth arrival.

The role emphasizes high-energy customer service, reliable attendance, and teamwork to move guests through ticketing, parking, and waiting areas, supporting cast and crew on site.