Box Office Lead - Seasonal Guest Experience

American Heritage Companies; Oklahoma City (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

Potential end-of-season bonus

Job summary

Rail Events Productions in Oklahoma City is seeking a Box Office Supervisor for THE POLAR EXPRESS Train Ride. You will greet guests, confirm reservations, redeem tickets, and guide patrons through the box office and boarding processes.

The role demands a calm demeanor, strong organization, and the ability to work under pressure in a fast-paced event environment. You’ll lead a small box office team, learn the Etix system, ensure accurate ticketing, and coordinate with FOH and management to

Qualifications

• Ability to learn the Etix Ticketing platform efficiently.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Basic computer skills.
• Ability to work weekends and evenings.
• Must be 18 or over.

Responsibilities

• Lead Box Office team and act as a liaison with FOH & Business Manager.
• Welcome customers and assist with service needs.
• Handle customer inquiries and ensure a pleasant experience.
• Confirm reservations and ensure correct date/time.
• Update customer information in Etix and deliver tickets.
• Assist with rebooking missed departures or seating issues.
• Know on-board experience and be a reference for guest information.
• Support FOH Manager with reports and breaks.

Skills

Leadership

Customer service

Communication

Attention to detail

Tools

Etix Ticketing

Job description

Rail Events Productions in Oklahoma City is seeking a Box Office Supervisor for THE POLAR EXPRESS Train Ride. You will greet guests, confirm reservations, redeem tickets, and guide patrons through the box office and boarding processes.

The role demands a calm demeanor, strong organization, and the ability to work under pressure in a fast-paced event environment. You’ll lead a small box office team, learn the Etix system, ensure accurate ticketing, and coordinate with FOH and management to