Box Office Supervisor - Polar Express Train Ride (Seasonal)

Rail Events Production; Oklahoma City (OK); Presencial; USD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Catered meals for 5-show days

Comp tickets for friends and family

End-of-season bonus opportunity

Descripción de la vacante

Rail Events Productions is seeking a Box Office Supervisor for THE POLAR EXPRESS Train Ride in Oklahoma City. You will greet guests, confirm reservations, redeem tickets, and guide patrons through the box office flow with professionalism and a calm, friendly demeanor.

For this seasonal, hourly role, you will lead the Box Office team, coordinate with FOH, and ensure accurate use of the Etix system while delivering excellent customer service in a dynamic environment aboard a moving train.

Formación

• Ability to learn the Etix Ticketing platform with efficiency and competency.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Basic computer skills.
• Ability to work weekends and evenings.
• Must be 18 or over.

Responsabilidades

• Act as an example to, and assist in leading, the Box Office team.
• Act as a liaison between the Box Office Agents and the FOH & Business Manager.
• Welcome customers and assist the team with any service needs.
• Handle customer inquiries and ensure a pleasant customer experience.
• Confirm reservations, ensuring passengers have arrived at the appropriate date and time.
• Become familiar with the Etix ticketing system (Etix ticketing system training will be provided).
• Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets.
• Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products.
• Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information.
• Assist Front of House Manager with reports when needed.
• Assist the Front of House Manager in ensuring that the Box Office team is taking their proper breaks and lunch.
• Oversee that the Box Office agents are staying on task and support as needed.
• Assist in general care of ticketing area including keeping a clean and orderly space.

Conocimientos

Leadership

Communication

Customer service

Basic computer skills

Weekend/evening availability

Age 18+

Herramientas

Etix ticketing system

Descripción del empleo

Rail Events Productions is seeking a Box Office Supervisor for THE POLAR EXPRESS Train Ride in Oklahoma City. You will greet guests, confirm reservations, redeem tickets, and guide patrons through the box office flow with professionalism and a calm, friendly demeanor.

For this seasonal, hourly role, you will lead the Box Office team, coordinate with FOH, and ensure accurate use of the Etix system while delivering excellent customer service in a dynamic environment aboard a moving train.