Poland-Based Enterprise CSM — AI Analytics & ROI (Warsaw)

Strategy; Warsaw (IN); On-site; USD 47,482 - 73,861; Full time

Job summary

Strategy is a data analytics and AI software leader empowering enterprises with a semantic data fabric and cloud-native architecture. As a Customer Success Manager you will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring value realization and measurable ROI.

You will partner with Engineering, Product, and Go-To-Market teams, lead QBRs, guide adoption, and drive renewals and expansion while advocating for customers in Strategy's roadmap.

Qualifications

• 7+ years in a customer-facing CS role within SaaS/enterprise software.
• Experience managing strategic or enterprise customer accounts across multi-stakeholder orgs.
• Fluency in English and Italian (written and spoken).

Responsibilities

• Own the full post-sales lifecycle for a portfolio of enterprise accounts and drive measurable ROI and net revenue retention.
• Lead Quarterly Business Reviews with business and technical stakeholders to align on priorities and ROI.
• Synthesize customer feedback to influence Product and Engineering roadmaps and drive value realization.
• Support renewals and expansion through continued delivery of business and technical value.

Skills

Customer-facing

Executive storytelling

Cross-functional collaboration

Cloud-native (Kubernetes, Docker)

Data-driven analytics

Executive communication (EN/IT)

Education

Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or related

Tools

AWS

Azure

GCP

Salesforce

Gainsight

Job description

Strategy is a data analytics and AI software leader empowering enterprises with a semantic data fabric and cloud-native architecture. As a Customer Success Manager you will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring value realization and measurable ROI.

You will partner with Engineering, Product, and Go-To-Market teams, lead QBRs, guide adoption, and drive renewals and expansion while advocating for customers in Strategy's roadmap.