Strategic Commercial CSM – AI Analytics Platform

Sisense; Northern (KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

Sisense is seeking a Commercial Customer Success Manager to own a portfolio of commercial-tier accounts across the US East Coast. You will act as a trusted advisor, guiding customers through analytics maturity, leveraging Sisense's API-first ecosystem to drive adoption, reduce TCO, and uncover monetization opportunities.

The role emphasizes strategic account management, renewal planning, and cross-functional collaboration to deliver measurable value.

Qualifications

• Proven ability to build and maintain strong client relationships, including executive-level engagement.
• Proactive, solution-oriented, trusted advisor to customers with renewal experience.
• Experience working with quarterly or annual targets and driving upsell/cross-sell opportunities.

Responsibilities

• Develop strategic account plans and drive new opportunities within your book of business.
• Collaborate cross-functionally with product, support, and engineering to address complex technical issues.
• Lead customer reviews and executive business reviews to ensure retention and growth.
• Navigate renewals and negotiate outcomes that maximize long-term value for customers.

Skills

Relationship building

Executive engagement

Renewal management

Cross-functional collaboration

Customer advocacy

Problem solving

Multi-threaded account handling

Metrics-driven

Job description

Sisense is seeking a Commercial Customer Success Manager to own a portfolio of commercial-tier accounts across the US East Coast. You will act as a trusted advisor, guiding customers through analytics maturity, leveraging Sisense's API-first ecosystem to drive adoption, reduce TCO, and uncover monetization opportunities.

The role emphasizes strategic account management, renewal planning, and cross-functional collaboration to deliver measurable value.