Strategic Customer Success Manager — AI & Cloud Analytics

Strategy; Warsaw (IN); On-site; USD 110,000 - 160,000; Full time

Job summary

Strategy is seeking a Customer Success Manager (CSM) to own post‑sales lifecycle for enterprise customers, driving value from Strategy's cloud-native platform, Mosaic semantic layer, and AI analytics. You will lead technical enablement, manage executive relationships, and ensure Net Revenue Retention (NRR) through strategic alignment and measurable KPIs.

You will guide customers through complex architectures, coordinate quarterly reviews, and collaborate with Engineering, Product, and Sales to

Qualifications

• 7+ years in a customer-facing CS role in SaaS or enterprise software.
• Experience managing strategic/enterprise accounts across multi-stakeholder orgs.
• Ability to analyze usage data and platform telemetry for insights and expansion.

Responsibilities

• Lead technical advisor for cloud-native architectures and AI-enabled analytics.
• Run QBRs with business and technical stakeholders to align on ROI and priorities.
• Develop customer roadmaps with KPIs, adoption milestones, and measurable value.
• Coordinate with Engineering to push product improvements based on field feedback.
• Support renewal and expansion by delivering ongoing value and adoption analytics.

Skills

Customer Success

Strategic account management

Executive communication

Data-driven decisions

Cloud platforms knowledge

Cross-functional collaboration

Problem solving

CRM tools

Education

Bachelor’s degree in business administration, CS, engineering, or data science

Tools

Salesforce

Gainsight

CRM tools

Kubernetes

Docker

Job description

Strategy is seeking a Customer Success Manager (CSM) to own post‑sales lifecycle for enterprise customers, driving value from Strategy's cloud-native platform, Mosaic semantic layer, and AI analytics. You will lead technical enablement, manage executive relationships, and ensure Net Revenue Retention (NRR) through strategic alignment and measurable KPIs.

You will guide customers through complex architectures, coordinate quarterly reviews, and collaborate with Engineering, Product, and Sales to