Dual Rate Poker Supervisor

Caesars Entertainment; Shelbyville (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Caesars Entertainment in Horseshoe Indianapolis is seeking a Supervisor to oversee the Poker Room operations and serve as a dealer for live casino games. The role emphasizes integrity, high-quality service, and adherence to regulations.

You will deal, shuffle, and manage games while ensuring proper conduct, reporting cash and cheque transactions, and mentoring staff. Strong math, people skills, and a flair for entertaining the public are essential.

Qualifications

• High school diploma or equivalent.
• Prior live casino dealing experience or completion of an approved training course in card games.
• Well-developed interpersonal skills.
• Excellent math skills and ability to multi-task.
• Enjoy entertaining and communicating with the public.

Responsibilities

• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Perform the act of dealing cards for live poker, which includes shuffling, dealing and retrieving playing cards.
• As Supervisor, verifies the operation and conduct of designated game areas.
• Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports significant cash and cheque transactions.
• Tracks essential play and relays all pertinent information including disputes and/or irregular play to Manager.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Responsible for game protection and game control.

Skills

Customer service

Interpersonal skills

Math skills

Public interaction

Education

High school diploma or equivalent

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary”

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provides high quality customer service and promotes integrity while serving as a dealer and/or Supervisor for specific, licensed casino games. As Supervisor, oversees the operations of the Poker Room. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees.

How You Will Create the Extraordinary

• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Perform the act of dealing cards for live poker, which includes shuffling, dealing and retrieving playing cards.
• As Supervisor, verifies the operation and conduct of designated game areas.
• Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports significant cash and cheque transactions.
• Tracks essential play and relays all pertinent information including disputes and/or irregular play to Manager.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Responsible for game protection and game control.

What You Will Need

• High school diploma or equivalent.
• Prior live casino dealing experience or completion of an approved training course in card games.
• Well-developed interpersonal skills.
• Must possess excellent math skills and have the ability to multi-task.
• Must enjoy entertaining and communicating with the public.

ADDITIONAL REQUIREMENTS

• Responds to visual and aural cues.
• Must be able to deal, stand and/or sit for two (2) hour intervals.
• Must have the manual dexterity to manipulate cards.
• Must be able to reach, bend, twist, turn, grab, grip, sort and stack.
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.
• Must be able to work a varied schedule including nights, weekends and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
• Access to gaming floor required

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’s religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88897
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)