Poker Room Supervisor

Tioga Downs Casino Resort; Hoopers Valley (NY); On-site; USD 34,000 - 55,000; Full time

Job summary

Tioga Downs Casino Resort in Nichols, NY is seeking an experienced Poker Room Supervisor to lead live poker operations, enforce gaming rules, and deliver outstanding guest service.

You will mentor dealers, monitor table integrity, and manage coaching, scheduling, and performance evaluations in a fast-paced, compliance-driven environment.

Qualifications

• HS diploma or GED required.
• Knowledge of NYS Gaming Commission rules and casino procedures.
• Ability to lead, mentor, and coach Dealers.

Responsibilities

• Directly supervise Poker Room Dealers on a daily basis.
• Interview, hire, train, mentor, and evaluate Poker Room Dealers.
• Plan, assign, and direct work while maintaining a positive team environment.
• Address associate concerns and resolve operational issues with accountability.

Skills

Leadership

Regulations

Guest service

Team coaching

Communication

Education

High School Diploma or GED

Tools

Casino Management System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Poker Room Supervisors Regular Hourly Full-Time Nichols, NY, US

Bring your leadership, gaming expertise, and passion for guest service to a fast-paced casino environment where professionalism, integrity, and teamwork come first. We’re looking for an experienced Poker Room Supervisor who thrives under pressure, leads by example, and takes pride in delivering an exceptional gaming experience for every guest.

If you enjoy mentoring team members, overseeing live table operations, and ensuring compliance with gaming regulations while creating memorable guest experiences, we’d love to meet you.

What You’ll Do

• Verify gaming table transactions and monitor gameplay integrity in assigned areas
• Inspect cards, chips, and gaming equipment prior to play to ensure compliance and quality standards
• Monitor all poker games for suspicious or irregular activity and respond appropriately when necessary
• Track and monitor player rating activity, including average bets and length of play, ensuring accurate player data entry into the Casino Management System
• Open and close games while verifying table counts provided by Dealers
• Support Dealers through coaching, guidance, and operational assistance during live gameplay
• Interview, hire, train, mentor, and evaluate Poker Room Dealers
• Plan, assign, and direct work while maintaining a positive and productive team environment
• Address associate concerns, resolve operational issues, and support a culture of accountability and teamwork

What We’re Looking For

• High School Diploma or GED required
• Strong knowledge of NYS Gaming Commission regulations and casino operational procedures
• Knowledge of basic strategy and rules for all supervised games
• Strong leadership, organizational, and interpersonal skills
• Ability to mentor and coach team members effectively while maintaining gaming integrity
• Strong business acumen and computer proficiency
• Ability to accurately monitor and enter player information into the Casino Management System
• Ability to remain calm, professional, and guest-focused in a fast-paced casino environment

Supervisory Responsibilities

• Directly supervise Poker Room Dealers on a daily basis
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Responsibilities include interviewing, hiring, training, scheduling, performance evaluations, coaching, discipline, and conflict resolution

Schedule Requirements

• Casino operations run 7 days a week between 9 AM and 3 AM
• Night, weekend, and holiday availability is required

Why You’ll Love Working Here

• Employee daycare available 7 days a week from 7 AM–11 PM at discounted rates
  (subsidies may also be available)
• Generous 401(k) plan — 100% vested from the beginning
• Medical, Dental, Vision, and Life Insurance for full-time employees
• Paid Time Off, Sick Time, and Holiday Pay
• Tuition Reimbursement for eligible employees
• Employee discounts on hotels, restaurants, spa services, and more

Join Our Gaming Team

This is more than a supervisory role — it’s an opportunity to grow your gaming career in a dynamic, professional casino environment where leadership, integrity, and guest service are valued every day.