Poker Room Shift Lead — Five-Star Luxury

Wynn Resorts; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

The Poker Shift Manager at Wynn Las Vegas is responsible for the daily leadership, supervision, and operational success of the Poker Room. This role ensures exceptional guest service, adherence to Nevada Gaming regulations, and smooth table game operations while guiding Poker Supervisors, Dealers, and staff.

Leading with Forbes Five-Star service in a luxury resort, you will monitor staffing, game performance, and promotions, while partnering with Casino Operations to maximize guest satisfaction

Qualifications

• Minimum five (5) years of progressive experience in poker operations within a casino resort environment.
• Minimum two (2) years of supervisory or management experience in a poker room.
• Thorough knowledge of poker game procedures, tournament operations, and poker room management.
• Strong understanding of gaming regulations, internal controls, and compliance requirements.
• Exceptional guest service and conflict-resolution skills.
• Excellent leadership, communication, and team-building abilities.
• Ability to make sound decisions in a fast-paced environment.
• Strong organizational and analytical skills.
• Proficiency with casino management systems and poker room software.
• Candidates must be at least 21 years of age.

Responsibilities

• The Poker Shift Manager is responsible for the daily leadership, supervision, and operational success of the Poker Room at Wynn Las Vegas.
• Provide direct leadership, coaching, and support for Poker Supervisors and Dealers.
• Conduct shift briefings and communicate operational priorities, promotions, and service initiatives.
• Monitor labor utilization and staffing efficiency within established guidelines.
• Maintain a safe, secure, and organized poker environment.
• Ensure compliance with all Nevada Gaming Control Board regulations and company policies.
• Oversee poker tournaments, special events, and promotional activities.
• Coordinate with Marketing, Casino Marketing, and Special Events teams to support guest participation and engagement.
• Assist in budgeting and operational planning initiatives.
• Investigate and document procedural irregularities, disputes, and incidents.

Skills

Leadership

Guest service

Communication

Decision making

Team building

Conflict resolution

Analytical

Strategic planning

Staffing

Training

Education

Bachelor's degree in Hospitality Management, Gaming Management, Business Administration, or related field

Tools

Poker room software

Casino management systems

Job description

The Poker Shift Manager at Wynn Las Vegas is responsible for the daily leadership, supervision, and operational success of the Poker Room. This role ensures exceptional guest service, adherence to Nevada Gaming regulations, and smooth table game operations while guiding Poker Supervisors, Dealers, and staff.

Leading with Forbes Five-Star service in a luxury resort, you will monitor staffing, game performance, and promotions, while partnering with Casino Operations to maximize guest satisfaction