Front Desk & Guest Services Supervisor

Wynn Resorts, Limited; Las Vegas, Northern (NV, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Wynn Las Vegas is seeking an Assistant Shift Manager to oversee Front Services, ensuring Wynn Las Vegas standards are upheld by staff and providing leadership to boost employee engagement and guest satisfaction.

You will manage bell and door operations, schedule adherence, and shift reporting while maintaining Forbes 5-Star service and the Wynn|Encore ambiance. Hiring, training, and staff development are key parts of the role.

Qualifications

• Minimum 1 year of leadership experience in hospitality, casino/resort preferred.
• Excellent verbal and written communication skills.
• Negotiation, problem solving and decision making abilities.
• Strong organizational, interpersonal and administrative skills with attention to detail.
• Able to work without constant supervision and meet deadlines.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manages bell and door logistics to meet service delivery times.
• Monitors daily staff schedule and attendance, ensuring breaks are taken on time.
• Ensures shift reports are completed and passed to management.
• Maintains Forbes 5-Star guest arrival/departure experiences and ambience.
• Directs line staff and sets goals with clear timeframes.
• Drives guest satisfaction and employee engagement through leadership.

Skills

Leadership

Communication

Staff Development

Guest Service

Training

Tools

HotSOS

Opera

MMS Agilysys

Job description

Wynn Las Vegas is seeking an Assistant Shift Manager to oversee Front Services, ensuring Wynn Las Vegas standards are upheld by staff and providing leadership to boost employee engagement and guest satisfaction.

You will manage bell and door operations, schedule adherence, and shift reporting while maintaining Forbes 5-Star service and the Wynn|Encore ambiance. Hiring, training, and staff development are key parts of the role.