Poker Room Operations Lead

Seminole Hard Rock Hotel & Casino; Florida; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401K

Paid time off

Zusammenfassung

Seminole Hard Rock Hotel & Casino Hollywood in Florida seeks a Poker Room Supervisor to oversee daily poker room operations, ensure game security and regulatory compliance, and manage shift staff.

You will resolve customer disputes, coordinate with supervisors, and maintain high service levels in a fast-paced casino environment. This role requires flexibility to change shifts and a commitment to guest satisfaction.

Qualifikationen

• High School diploma or equivalent required with a minimum of (4) years of poker room experience/training.
• If selected for this position, employee must be willing and available to change shift, days off and/or start time immediately upon effective date of employment/promotion.

Aufgaben

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Implements and ensures compliance with all department policies and procedures.
• Resolves customer disputes as appropriate.
• Issues customer complimentaries as appropriate.
• Oversees drop-box pick-ups.
• Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
• Responsible for the overall direction, coordination and evaluation of all shift personnel.
• Promotes positive public/employee relations at all times.
• Perform other duties as assigned.

Kenntnisse

Poker room operations

Customer service

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Seminole Hard Rock Hotel & Casino Hollywood in Florida seeks a Poker Room Supervisor to oversee daily poker room operations, ensure game security and regulatory compliance, and manage shift staff.

You will resolve customer disputes, coordinate with supervisors, and maintain high service levels in a fast-paced casino environment. This role requires flexibility to change shifts and a commitment to guest satisfaction.