Poker Room Floor Manager

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Poker Room Manager to oversee the Poker Room operations, ensuring game security and policy compliance, and directing shift personnel. The role reports to the Director of Poker and requires strong leadership in a busy casino environment.

Candidate must have a high school diploma or equivalent and at least four years of poker room experience, with excellent communication skills and the ability to manage guest interactions and staff

Qualifications

• High School diploma or equivalent required with a minimum of (4) years of poker room experience/training, or an equivalent combination of experience and/or education.

Responsibilities

• Must adhere to the Seminole Tribe’s Policies and Procedures.
• Implements and ensures compliance with all department policies and procedures.
• Resolves customer disputes as appropriate.
• Issues customer complimentaries as appropriate.
• Oversees drop-box pick-ups.
• Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
• Responsible for the overall direction, coordination and evaluation of all shift personnel.
• Promotes positive public/employee relations at all times.
• Perform other duties as assigned.

Skills

Poker room experience

Education

High School diploma or equivalent

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Poker Room Manager to oversee the Poker Room operations, ensuring game security and policy compliance, and directing shift personnel. The role reports to the Director of Poker and requires strong leadership in a busy casino environment.

Candidate must have a high school diploma or equivalent and at least four years of poker room experience, with excellent communication skills and the ability to manage guest interactions and staff