Poker Room Host & Guest Experience Lead

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health benefits

On-site Wellness center

Career growth opportunities

Bonuses and promotions

Free parking

Discounted meals and staff discounts

Job summary

Live! Casino & Hotel Maryland invites applications for a Poker Room Attendant to provide exceptional guest service in the Live! Poker Room.

You will manage player flow, operate seating systems, assist with tournaments and promotions, and ensure a welcoming, efficient poker environment with a professional demeanor. Responsibilities include registering players, seating to balance games, answering calls, and supporting tournaments, comps, and promotions while maintaining room cleanliness and brand

Qualifications

• Demonstrates exemplary guest service and hospitality.
• Basic knowledge of poker games and rules.
• Proficient with computer-based player registration systems.
• Clear and effective verbal and written communication skills.
• Ability to multitask in a high-energy casino environment.

Responsibilities

• Provide exemplary guest service with a professional and welcoming demeanor.
• Identify guests by name and direct conversations with a friendly, polite closing statement.
• Register players using poker software.
• Seat players to maintain balance of games and efficient play.
• Answer phone inquiries and take reservations politely.
• Assist with poker tournament registration, entry fees, cash receipts, and table assignments.
• Support comps, Live! Rewards cards, and promotions as needed.
• Expedite food orders and ensure timely deliveries to guests.
• Help guests with safety deposit boxes and security awareness.
• Attend required trainings and meetings and maintain a clean poker room environment.

Skills

Guest service

Poker knowledge

Computer skills

Communication

Multi-tasking

Observation

Education

High school diploma or GED

Job description

Live! Casino & Hotel Maryland invites applications for a Poker Room Attendant to provide exceptional guest service in the Live! Poker Room.

You will manage player flow, operate seating systems, assist with tournaments and promotions, and ensure a welcoming, efficient poker environment with a professional demeanor. Responsibilities include registering players, seating to balance games, answering calls, and supporting tournaments, comps, and promotions while maintaining room cleanliness and brand