Poker Room Guest Services Specialist

Live! Casino & Hotel; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Free parking

Discounted meals

Career growth opportunities

Job summary

Live! Casino & Hotel seeks a Poker Room Attendant to deliver exceptional guest service in a fast-paced poker room. You will greet and register players, operate seating systems, and support tournaments, promotions, and guest needs with a positive, energetic attitude.

The role requires basic poker knowledge, computer skills, and strong communication. Union-represented position with schedule flexibility and on-site work in a busy casino environment.

Qualifications

• High school diploma or GED preferred.
• Flexibility with work schedule including extended hours.
• Must be able to obtain and maintain required license as mandated.

Responsibilities

• Provide exemplary guest service with a professional and welcoming demeanor.
• Register players using the computer poker software and seat them to balance tables.
• Assist with tournaments, promotions, and payouts; manage entry fees and table assignments.
• Answer phone inquiries and take reservations; coordinate food deliveries and guest requests.
• Maintain cleanliness and appearance of the poker room and support daily operations.

Skills

Guest service

Poker knowledge

Computer skills

Communication skills

Multi-tasking

Math skills

Education

High school diploma or GED

Tools

Poker software

Job description

Live! Casino & Hotel seeks a Poker Room Attendant to deliver exceptional guest service in a fast-paced poker room. You will greet and register players, operate seating systems, and support tournaments, promotions, and guest needs with a positive, energetic attitude.

The role requires basic poker knowledge, computer skills, and strong communication. Union-represented position with schedule flexibility and on-site work in a busy casino environment.