Poker Room Host (PT) - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Free Short-Term & Long-Term Disability

Retirement Savings with Company Match

Generous Bonus Structure

Free parking

Exclusive Discounts on Travel, Services, Goods and Entertainment

Job summary

Live! Casino & Hotel Maryland is looking for a Live! Poker Room Attendant. In this role, you will manage guest traffic in the poker room, register players, and assist with tournaments and food orders. You will provide exceptional customer service and ensure a positive gaming experience.

Qualifications include a high school diploma and basic poker knowledge. The perks include health coverage, free food, and tuition reimbursement. This position requires physical stamina as you'll be on your feet for most of your shift.

Qualifications

• Ability to maintain positive attitude while working under pressure.
• Eye-hand coordination for handling chips and currency.
• Knowledge of sanitary and health regulations.

Responsibilities

• Assist guests by managing traffic flow in the poker room.
• Register players into the seating program using computer software.
• Ensure safety and security of guests and notify management of unusual activities.

Skills

Exemplary guest service

Basic knowledge of poker

Basic computer skills

Excellent verbal and written communication skills

Ability to multi-task

Education

High school diploma or GED equivalent

Job description

Overview

When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promote superior guest service by providing exemplary customer service and guest satisfaction.

Responsibilities

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement.
• Registering players using the computer poker software.
• Seating players while maintaining proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and completing delivery of orders correctly to guests.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Living the Live! 5 Standards on a daily basis.
• Maintaining the cleanliness of the Poker Room.
• Maintaining an attractive appearance and modeling an appealing brand image.

Qualifications

• Exemplary guest service.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye‑hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast‑paced environment.
• Ability to multi‑task and perform assigned job duties in an interruptive environment.
• Ability to make change from sales. Complete, perform, and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.
• Work in an environment where smoking areas are allowed.

A Few Must Haves

• Education: A high school diploma or GED equivalent is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full‑time and part‑time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short‑Term & Long‑Term Disability.
• Retirement Savings with Company Match.
• Generous Bonus Structure.
• Annual Merit/Goal Based Pay Increases.
• Leadership Skills Development & Mentorship Programs.
• Tuition Reimbursement.
• Free parking.
• Free food and discounted meals.
• Exclusive Discounts on Travel, Services, Goods and Entertainment.

Physical Requirements

• Must be able to continuously stand and or continuously walk more than 90% of shift which may include stairs.
• Must be able to perform physical activities that require repetitive lifting, bending and stooping.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Work in an environment where smoking is allowed.