Poker Room Host (FT) - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

Retirement match

Bonus structure

Merit increases

Mentorship programs

Tuition reimbursement

Free parking

Free meals

Travel discounts

Entertainment discounts

Job summary

Live! Casino & Hotel Philadelphia is seeking a Live! Poker Room Attendant to help manage traffic in and out of poker games, register players, and announce seating as seats become available. You will assist with tournaments, promotions, and related duties, including food orders and delivery to guests.

You'll also handle safety deposit boxes, uphold guest service standards, and support a secure, engaging gaming environment consistent with the Live! brand.

Qualifications

• Exemplary guest service expectations.
• Basic poker knowledge is preferred.
• Proficiency with basic computer operations.
• Clear and effective written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Accurate cash handling and basic math skills.
• Attention to detail in transactions and processes.
• Ability to work well with others in a team.

Responsibilities

• Provide exemplary guest service with a professional demeanor.
• Register players using poker software and seat them to balance games.
• Assist with tournament registration, entry fees, payouts, and table assignments.
• Expedite food orders and ensure correct delivery to guests.
• Assist guests with safety deposit boxes as requested.
• Support compliance with safety, security, and internal controls.

Skills

Exemplary guest service

Basic knowledge of poker

Basic computer skills

Strong communication skills

multitask

Cash handling & math

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

Why We Need Your Talents

When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players' names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.

Why We Need Your Talents

When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players' names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.

Where You'll Make an Impact

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement.
• Registering players using the computer poker software.
• Seating of players while maintaining proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and complete delivery of orders correctly to guests.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Living the Live! 5 Standards on a daily basis.
• Maintaining the cleanliness of the Poker Room.
• Maintaining an attractive appearance and model an appealing brand image.

Skills You'll Need To Succeed

• Exemplary guest service.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
• Ability to multi-task varies and perform assigned job duties in an interruptive environment.
• Ability to make change from sales. Complete, perform and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.
• You will work in an environment where smoking areas are allowed.

A Few Must Haves

• Education A high school diploma or GED equivalent is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
• Must be able to perform physical activities that requires repetitive lifting, bending and stooping.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.