Poker Room Director: Guest Experience & Revenue Growth

Mystic Lake & Little Six Casino; Minnesota; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k)

Paid time off

Tuition reimbursement

Uniforms provided

Fitness membership

Childcare discounts

Transportation discounts

Job summary

Mystic Lake Casino in Prior Lake, MN is seeking a Manager, Poker Room to provide leadership, strategic direction, and financial and operational excellence across cash games, tournaments, promotions, and guest service.

You will oversee staffing, budgeting, compliance, game integrity, and player development; drive revenue growth through labor management, table utilization, and promotions; mentor a team and maintain exceptional guest experiences.

Qualifications

• High school diploma or GED; Bachelor's degree in Business, Hospitality, Gaming Management, or related field preferred.
• 5+ years of progressively responsible experience in poker operations.
• 2+ years of experience leading and developing both exempt and non-exempt team members.
• Knowledge of budgetary processes in a casino environment.
• Proficient in Microsoft Office suite.
• Experience with poker room management systems (Bravo, Genesis) desirable.

Responsibilities

• Directs and oversees all Poker Room operations across cash games, tournaments, and high-stakes gaming.
• Ensures appropriate staffing levels and table utilization to maximize guest service and revenue opportunities.
• Utilizes data and reports to manage game availability, waitlists, seating procedures, and dealer assignments.
• Evaluates operational efficiencies and implements process improvements to enhance guest experience and productivity.
• Manages departmental budgets, labor costs, expenses, and business performance metrics.

Skills

Poker ops

Staff leadership

Data analysis

Guest service

Communication

Education

Bachelor's degree preferred

HS diploma or GED

Tools

Bravo

Genesis

MS Office

Job description

Mystic Lake Casino in Prior Lake, MN is seeking a Manager, Poker Room to provide leadership, strategic direction, and financial and operational excellence across cash games, tournaments, promotions, and guest service.

You will oversee staffing, budgeting, compliance, game integrity, and player development; drive revenue growth through labor management, table utilization, and promotions; mentor a team and maintain exceptional guest experiences.