Poker Room Concierge & Guest Experience

phlcareers-livech; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health coverage for full-time and part

Free parking

Free food and discounted meals

Annual merit/pay increases

Tuition reimbursement

Exclusive discounts

Job summary

Live! is seeking a Poker Room Attendant to maintain smooth traffic flow, register players, seat guests, and assist with tournaments and promotions. You will deliver excellent service, handle food orders, and ensure safety and order in the poker room.

The role requires basic poker knowledge, solid communication, and the ability to multitask under pressure in a vibrant casino setting. A high school diploma or GED is preferred.

Qualifications

• Exemplary guest service and professional demeanor.
• Basic knowledge of poker and basic computer skills.
• Excellent verbal and written communication; ability to follow instructions.
• Eye-hand coordination and ability to multi-task in a fast-paced setting.
• Ability to handle chips, currency, and make change accurately.
• Knowledge of sanitation and health regulations.
• Understanding of safety and security procedures.

Responsibilities

• Provide exemplary guest service with a professional, welcoming demeanor.
• Register players and seat them using poker software, manage balance of games.
• Assist with tournaments, promotions, and entry fees; handle payouts.
• Assist guests with food orders and delivery to tables or rooms.
• Ensure guest safety and privacy; report any suspicious activity to management.
• Maintain cleanliness of the poker room and present a professional image.
• Support standard Live! 5 and adhere to brand guidelines.

Skills

Guest service

Poker knowledge

Computer skills

Verbal & written communication

Instruction following

Hand-eye coordination

Multi-tasking

Mathematical ability

Cash handling

Interpersonal relations

Policy knowledge

Environment adaptability

Education

HS diploma or GED

Tools

Parameters not applicable

Job description

Live! is seeking a Poker Room Attendant to maintain smooth traffic flow, register players, seat guests, and assist with tournaments and promotions. You will deliver excellent service, handle food orders, and ensure safety and order in the poker room.

The role requires basic poker knowledge, solid communication, and the ability to multitask under pressure in a vibrant casino setting. A high school diploma or GED is preferred.