Poker Floor Lead - Tournament Ops & Guest Experience

Caesars Entertainment; Elgin (IL); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life & D

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment is seeking a Poker Floor Associate in Illinois to oversee assigned poker tournament games with focus on accurate gameplay and guest experience. You will guide dealers, ensure proper payment of winnings and uphold safety, with emphasis on regulatory compliance and exceptional service.

The role requires strong math skills, communication, and ability to work in a busy gaming environment, while maintaining professional appearance and confidentiality.

Qualifications

• Experience in guest-facing roles and dealing cards or chips is preferred.
• Ability to read, write and speak English.
• Ability to work in a fast-paced casino environment.

Responsibilities

• Operate poker games with high skill and accuracy as per procedures.
• Interact with guests professionally and at a suitable pace.
• Notify Floorperson of irregularities in guest play and transactions.
• Settle bets and compute winnings for guests.
• Monitor table activity for cheating and report to the Pit Supervisor.
• Explain game rules and procedures to guests.
• Perform other duties as assigned.

Skills

Guest service

Communication skills

Mathematical ability

English proficiency

Deal with players

Integrity & confidentiality

Teamwork

Education

High School Diploma/GED

Job description

Caesars Entertainment is seeking a Poker Floor Associate in Illinois to oversee assigned poker tournament games with focus on accurate gameplay and guest experience. You will guide dealers, ensure proper payment of winnings and uphold safety, with emphasis on regulatory compliance and exceptional service.

The role requires strong math skills, communication, and ability to work in a busy gaming environment, while maintaining professional appearance and confidentiality.