Poker Brush Attendant - Poker Operations

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 2,800 - 34,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a friendly Poker Attendant to greet guests, answer questions, manage waiting lists, and open games in the poker areas. You will escort players to tables and provide buy-ins as needed, maintaining a safe, clean, and compliant gaming environment.

Qualifications include a high school diploma or equivalent, prior guest service or poker experience, and the ability to pass background checks and drug screening.

Qualifications

• High school diploma or equivalent required.
• Prior guest service, poker experience and/or poker certificate preferred.

Responsibilities

• Meet and greet guests.
• Answer telephone in Poker area and questions from potential players.
• Maintain waiting lists for Poker games using the Bravo system.
• Open and maintain games.
• Page players when seats are available and escort players to tables as needed.
• Provide buy-ins to players as needed.
• Transport cash and chips to and from Poker Cage as needed.
• Wash and reset decks as assigned.
• Maintain constant contact with Floor person to ensure proper servicing of guests.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote positive guest and team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Skills

Guest services

Cash handling

Poker operations

Clear communication

Discretion and ethics

Education

High school diploma or equivalent

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

ESSENTIAL FUNCTIONS:

• Meet and greet guests.
• Answer telephone in Poker area and questions from potential players.
• Maintain waiting lists for all Poker games using the Bravo system.
• Open and maintain games.
• Page players when seats are available and escort players to tables as needed.
• Provide buy-ins to players as needed.
• Perform credits and fills with Dealers.
• Transport cash and chips to and from Poker Cage as needed.
• Wash and reset decks as assigned.
• Maintain constant contact with Floor person to ensure proper servicing of guests.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote positive guest and team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required. Prior guest service, poker experience and/or poker certificate preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

PAY RANGE:

$2 - $25/Hourly