Point of Care Coordinator: Lab & Patient Services

VMFH Division Support Services; Tacoma (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Point of Service Coordinator to support patients at entry into healthcare services with strong emphasis on customer service and accurate administrative tasks.

Responsibilities include greeting patients, verifying demographics and insurance, registering new patients, and managing receivables with scheduling systems support in a hospital/clinic setting.

Qualifications

• Bachelor's degree in a chemical, physical, biological science, or laboratory medical technology is required.
• Four years of related laboratory experience are required.
• ASCP Med Technologist, CLT/CLT AMT, or equivalent certification upon hire.

Responsibilities

• Ensures compliance with applicable department, regulatory and safety standards related to POC activities in the hospital or clinic setting.
• Participates in implementation and validation associated with new lab equipment/instrumentation. Coordinates with vendors to include staff training.
• Provides technical guidance to other laboratory staff and coordinates/participates in a variety of complex technical tasks to troubleshoot escalated problems/issues and determine quality control measures needed.
• Assists in the competency review and/or directly reviews testing personnel. Conducts competency assessments by task or procedure and documents through a standard evaluation tool.

Skills

Customer service

Data accuracy

Scheduling systems

Education

Bachelor's degree in a chemical, physical, biological science, or Laboratory Medical Technology

ASCP Med Technologist certification

CLT/MT AMT certification

Tools

Laboratory instrumentation knowledge

Job description

Virginia Mason Franciscan Health is seeking a Point of Service Coordinator to support patients at entry into healthcare services with strong emphasis on customer service and accurate administrative tasks.

Responsibilities include greeting patients, verifying demographics and insurance, registering new patients, and managing receivables with scheduling systems support in a hospital/clinic setting.