Point of Care Coordinator

VMFH Division Support Services; Tacoma (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Point of Service Coordinator to support patients at entry into healthcare services with strong emphasis on customer service and accurate administrative tasks.

Responsibilities include greeting patients, verifying demographics and insurance, registering new patients, and managing receivables with scheduling systems support in a hospital/clinic setting.

Qualifications

• Bachelor's degree in a chemical, physical, biological science, or laboratory medical technology is required.
• Four years of related laboratory experience are required.
• ASCP Med Technologist, CLT/CLT AMT, or equivalent certification upon hire.

Responsibilities

• Ensures compliance with applicable department, regulatory and safety standards related to POC activities in the hospital or clinic setting.
• Participates in implementation and validation associated with new lab equipment/instrumentation. Coordinates with vendors to include staff training.
• Provides technical guidance to other laboratory staff and coordinates/participates in a variety of complex technical tasks to troubleshoot escalated problems/issues and determine quality control measures needed.
• Assists in the competency review and/or directly reviews testing personnel. Conducts competency assessments by task or procedure and documents through a standard evaluation tool.

Skills

Customer service

Data accuracy

Scheduling systems

Education

Bachelor's degree in a chemical, physical, biological science, or Laboratory Medical Technology

ASCP Med Technologist certification

CLT/MT AMT certification

Tools

Laboratory instrumentation knowledge

Job description

Job Summary and Responsibilities

As a Point of Service Coordinator, you will provide immediate assistance and administrative support to patients, ensuring smooth entry into healthcare services.

Daily, you will greet and assist patients with coverage questions and office protocols, verify and update demographics and insurance, register new patients, and accurately handle receivables and daily deposits.

Success in this role requires exceptional customer service, meticulous data and financial accuracy, strong insurance knowledge, and proficiency with scheduling systems.

• Ensures compliance with applicable department, regulatory and safety standards related to POC activities in the hospital or clinic setting.
• Participates in the implementation and validation associated with new lab equipment/instrumentation. Coordinates with vendors to include staff training.
• Provides technical guidance to other laboratory staff and coordinates/participates in a variety of complex technical tasks to troubleshoot escalated problems/issues and determine quality control measures needed.
• Assists in the competency review and/or directly reviews testing personnel. Conducts competency assessments by task or procedure and documents through a standard evaluation tool.

Job Requirements

• Bachelors in a chemical, physical, biological science, or laboratory medical technology and Four (4) years of related laboratory experience
• Med Technologist - ASCP, upon hire or
• Clinical Laboratory Technologist, upon hire or
• Medical Laboratory Technician ASCP, upon hire or
• Medical Laboratory Technician AMT, upon hire or
• Medical Technologist AMT, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.