POD Production Lead: Document Processing & QC

Konica Minolta Business Solutions U.S.A., Inc.; Fulton (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Supervisor to lead document processing operations, including preparation, scanning, and quality control, ensuring secure, timely conversion of physical records into digital assets.

You will supervise and coach teams, set production priorities, monitor metrics, and drive improvements to meet SLAs and quality standards while maintaining compliance and data confidentiality.

Qualifications

• High school diploma or GED; associate degree preferred.
• Minimum of 3 years of experience in document processing, records management, production operations, or a related operational environment.
• Minimum of 2 years direct supervisory or team leadership experience.
• Ability to manage multiple priorities in a high-volume production environment.
• Knowledge of document processing, imaging, scanning, records management, and quality control operations.

Responsibilities

• Supervise daily operations across Document Preparation, Scanning, and Quality Control teams.
• Lead, coach, and develop team members to meet productivity, quality, and service objectives.
• Monitor workflow, staffing, and workload to meet client SLAs.
• Establish production priorities and allocate resources to changing demands.
• Conduct performance evaluations and implement performance improvement plans when needed.
• Ensure compliance with policies, quality standards, security requirements, regulatory guidelines, and client specs.
• Review production metrics and identify trends, risks, and opportunities.
• Implement process improvements and best practices to boost efficiency and accuracy.
• Investigate and resolve workflow issues and customer concerns.
• Partner with Project Management and cross-functional teams to support project execution and client satisfaction.
• Develop and enforce SOPs and work instructions.
• Facilitate onboarding, training, and cross-training for workforce competency.
• Conduct routine quality audits and oversee corrective actions.

Skills

Leadership

Prioritization

Document processing

Data analysis

Organization

Communication

Problem solving

MS Office

Document management systems

Process improvement

Confidentiality

Customer focus

Scheduling

Education

High School diploma

Associate degree

Tools

Excel

Word

Outlook

Teams

Document management systems

Imaging platforms

Workflow tools

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Supervisor to lead document processing operations, including preparation, scanning, and quality control, ensuring secure, timely conversion of physical records into digital assets.

You will supervise and coach teams, set production priorities, monitor metrics, and drive improvements to meet SLAs and quality standards while maintaining compliance and data confidentiality.