PMO Documentation & Process Lead

Insight Global; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Insight Global is seeking a Technical Writer / PMO Documentation Specialist to support governance, process improvement, and project controls documentation within its PMO. You will develop, standardize, and maintain SOPs, templates, job aids, and workflows across capital projects.

You will gather requirements, lead stakeholder sessions, and ensure documentation reflects current practices and organizational standards.

Qualifications

• 3–7+ years in technical writing or PMO support.
• Experience creating SOPs, governance docs, templates.
• Experience facilitating requirements gathering sessions.
• Experience supporting project lifecycle documentation.
• Ability to translate complex processes into clear documentation.

Responsibilities

• Develop and maintain PMO and project delivery documentation.
• Create and maintain Standard Operating Procedures (SOPs) for internal PMO processes.
• Maintain SOPs to reflect current practices, org changes, and stakeholder requirements.
• Facilitate project kickoff meetings and stakeholder sessions to gather requirements.
• Develop and update project intake forms capturing requirements, stakeholders, deliverables, risks, and governance.
• Interview stakeholders and conduct workshops to standardize PMO processes.
• Document workflows with ownership, timelines, approvals, and escalation paths.
• Create process maps, flow diagrams, job aids, and training materials.
• Maintain risk, action, change, decision, and lessons logs repositories.
• Document scope changes and track revision trends; support reporting on issues.
• Lead Lessons Learned sessions and maintain a knowledge repository for future projects.
• Prepare governance docs, technical summaries, closeout docs, meeting records, and exec reporting aids.
• Standardize templates, forms, and reporting tools for consistency and compliance.
• Collaborate with PMs and stakeholders to validate documentation accuracy and completeness.
• Maintain document repositories, versioning, and approval workflows in SharePoint and other tools.
• Support continuous improvement through process gaps and standardization opportunities.
• Assist in developing PMO standards, methodologies, and knowledge resources.
• Support project closeout activities and ensure archiving of records.

Skills

Technical writing

PMO documentation

Process documentation

Requirements gathering

Stakeholder collaboration

Documentation governance

Quality assurance

Tools

Microsoft Word

SharePoint

Visio

Power BI

Lucidchart

MS Office Suite

Job description

Insight Global is seeking a Technical Writer / PMO Documentation Specialist to support governance, process improvement, and project controls documentation within its PMO. You will develop, standardize, and maintain SOPs, templates, job aids, and workflows across capital projects.

You will gather requirements, lead stakeholder sessions, and ensure documentation reflects current practices and organizational standards.