PM Transportation Operations Supervisor

LSG Lufthansa Service Holding AG; Pittsburgh (Allegheny County); On-site; USD 57,000 - 71,000; Full time

Job summary

SkyChefs in Pittsburgh is seeking an Operations Supervisor - Transportation to oversee the PM/evening shift of airline catering drivers and dispatch operations, ensuring safe, efficient, and on-time service delivery.

You will lead day-to-day operations, enforce safety standards, support customer service excellence, and drive continuous improvement in a fast-paced catering environment near Pittsburgh International Airport.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1+ yearsof supervisory or leadership experience in a production, manufacturing, or operations environment.
• Strong operational leadership and supervisory experience in a fast-paced environment
• Knowledge of airline catering, transportation, dispatch, or logistics operations preferred
• Excellent communication, problem-solving, and organizational skills
• Strong attention to detail with the ability to multitask and prioritize effectively
• Customer service oriented with a proactive approach to issue resolution
• Experience utilizing operational technology systems and reporting tools
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed
• Ability to obtain and maintain airport security clearance/SIDA badge
• SkyChefs is an EEO and Aff…

Responsibilities

• Oversee PM airline catering drivers, including dispatch operations and daily route coordination
• Verify drivers follow all SOPs, safety standards, and operational procedures
• Monitor and drive on-time performance to ensure service level expectations are consistently achieved
• Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance
• Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines
• Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements
• Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations
• Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage
• Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks
• Ensure digital operational tools and innovations are fully utilized, including GroundStar, FTT, SFS, and related systems
• Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution

Skills

Supervisory experience

Leadership

Communication

Problem solving

Organizational skills

Attention to detail

Customer service

Technology systems

Education

Bachelor’s degree or equivalent experience

Job description

SkyChefs in Pittsburgh is seeking an Operations Supervisor - Transportation to oversee the PM/evening shift of airline catering drivers and dispatch operations, ensuring safe, efficient, and on-time service delivery.

You will lead day-to-day operations, enforce safety standards, support customer service excellence, and drive continuous improvement in a fast-paced catering environment near Pittsburgh International Airport.