PM Scheduling Coordinator - Dental Clinic

Community Dental Care; Maplewood (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Meaningful work

Medical, dental, and life insurance

Paid time off and holiday pay

401k with company match

PM shift differential

Job summary

Community Dental Care in Maplewood, MN is seeking a Scheduling Coordinator for the PM shift to be the first point of contact for patients. You will help manage clinic schedules and keep operations running smoothly while delivering a welcoming experience.

The role requires a high school diploma or equivalent and 1-2 years of customer service experience. Bilingual proficiency in Spanish, Karen, Somali or Oromo is preferred and may be beneficial for daily interactions.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience, preferably within an office setting.
• Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred.

Responsibilities

• Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience.
• Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow.
• Register new patients and maintain accurate patient records.
• Explain ER protocol/procedures to patients.
• Monitor status of lab results prior to day of treatment and follow-up as necessary.
• Provide guidance to patients and families on completion of interpreter forms.
• Record patient issues/conversations in communication log or chart.
• Copy and scan documents into patients’ charts; request chart/patient transfers.

Skills

Customer service

Bilingual proficiency

Education

High school diploma or equivalent

Job description

Community Dental Care in Maplewood, MN is seeking a Scheduling Coordinator for the PM shift to be the first point of contact for patients. You will help manage clinic schedules and keep operations running smoothly while delivering a welcoming experience.

The role requires a high school diploma or equivalent and 1-2 years of customer service experience. Bilingual proficiency in Spanish, Karen, Somali or Oromo is preferred and may be beneficial for daily interactions.